Da migliorare Everything OK.
Corso realizzato: Dicembre 2015 | Recomendarías este centro? Sí.
Cosa impari in questo corso?
Planning and Business
- Rota writing including holiday planning & request book handling
- Basic Departmental Trainer Skills
- DDA, manual handling, panic & disabled alarm handling
- Handling difficult team members
- In depth complaint handling for Supervisors
- Allocations for groups, VIP's & Show room preparation
- Supervisor Shift Handover
- Motivating your team
- Professional networking
- Supervisor meetings, preparation and implementation
- Monthly team meetings, preparation and implementation
- Presentations Skills for Supervisors including use of Microsoft Power Point
- Book-out handling
- Checklists for various departments
- Delegation Skills
- How to give professional feedback
- Short-medium and long term planning
- Pro active Team Development
- Implementation of new ideas
- Memo writing skills
- Sickness- and lateness procedure
- Fire Evacuation Procedure
- SOP writing and interpretation
- Stock order and stock management
- Setting and achieving goals and departmental targets
If you feel you have the experience, passion and desire to move on in your career but your hotel simply won't give you the training, this is your opportunity to change the path to your future.
Please see our website for further details.