Supervision & Leadership - 2 Week Course

Reception Academy
A London, City of London (Inghilterra)
  • Reception Academy

£ 474 - (546 )
IVA inc.

I finished the Supervisor course and began searching for another employment. I am so glad to let you know that I got a Supervisor/Shift Leader position in DoubleTree by Hilton. This will be an awesome test for me as they have 460 rooms and I ...

L'OPINIONE DI Dominika Urzedowicz

Informazione importanti

Descrizione

Are you working in the hospitality industry? Looking to progress your career? Gain all the management skills and knowledge required to become a fully recognised and confident hotel supervisor. Undertake this course provided by Reception Academy and published in emagister.co.uk. and go forward in your career.

The programme of this course has been designed in partnership with some of the leading hotel branches in the UK and abroad in order to ensure candidates learn the required skills to promote from a junior position to a shift leader or hotel supervisor position. The topics covered include teambuinding and handling with difficult team members, professional networking and delegation skills. Candidates will also learn how to prepare and implementate both supervisor and team meetings giving professional feedback, among others.

The course lasts 10 weeks with one session (4 hours) per week, enabling the training whilst earning a living. Trainers are experienced hotel staff members and the programme has been especially designed to take the next step in your career. Successful candidates will gain a certificate from Reception Academy.

Do not hesitate to ask for more information through Emagister's website. An assessor will get in touch with you.

Informazione importanti
Quali sono gli obiettivi della formazione?

Reception Academy have worked in conjunction with international hotels to ensure our training instils the knowledge and capability to lead a successful team. Thus giving our students an advantage over other applicants when taking the next step in their career.

È la formazione giusta per me?

This Supervision & Leadership Course is available to applicants with (preferably) six (6) months minimum work experience as an employee in the Hospitality Industry. For those applicants that qualify, this is a superb opportunity to obtain training and to progress their career. Take action and apply for our Supervisor Course.

Qual è il processo di iscrizione?

To enrol, book online:


- Visit our website
- Choose the course you want to do
- Decide the preferred start date for your course
- Select your preferred time
- Choose your payment option (paid-in-full discounted rate or instalment rate)
- Enter your details (including payment details)
- You will receive an email confirmation of booking
- Please complete the registration process by adding a password for your account.

: Take advantage of our Advanced Purchase Rate and benefit from a 5% discount. Book any classroom course at least 6 weeks before the course is due to start and automatically receive a 5% discount on check out.

Requisiti: Preferably six (6) months minimum work experience as an employee in the Hospitality Industry, conversational level of English and passion for the Hospitality Industry. Those applicants who do not have a conversational level of English are advised to complete our Hospitality English Language course.

Certificate of attendance from Reception Academy

Sedi

Dove e quando

Inizio Luogo
06 febbraio 2017
05 giugno 2017
City of London
16 Brune Street, London, Inghilterra
Visualizza mappa
06 febbraio 2017
05 giugno 2017
London
E1 7NJ, London, Inghilterra
Visualizza mappa

Opinioni

D

18/12/2015
Il meglio I finished the Supervisor course and began searching for another employment. I am so glad to let you know that I got a Supervisor/Shift Leader position in DoubleTree by Hilton. This will be an awesome test for me as they have 460 rooms and I have never worked in such a large hotel. Much thanks to you Martin at the end of the day for the 'Superior Course', for appreciation and inspiration.

Da migliorare Everything OK.

Corso realizzato: Dicembre 2015 | Recomendarías este centro? Sí.

Cosa impari in questo corso?

Team Motivation
Powerpoint
Delegating Skills
Conflict Resolution
Problem Solving
Motivation
Networking
Presentation Skills
Hospitality
Trainer
Organizational Skills
Planning and Business
Time management
Writing Skills
Training planning
Stock Management
Reception

Programma

Topics Covered:

  • Rota writing including holiday planning & request book handling
  • Basic Departmental Trainer Skills
  • DDA, manual handling, panic & disabled alarm handling
  • Handling difficult team members
  • In depth complaint handling for Supervisors
  • Allocations for groups, VIP's & Show room preparation
  • Supervisor Shift Handover
  • Motivating your team
  • Professional networking
  • Supervisor meetings, preparation and implementation
  • Monthly team meetings, preparation and implementation
  • Presentations Skills for Supervisors including use of Microsoft Power Point
  • Book-out handling
  • Checklists for various departments
  • Delegation Skills
  • How to give professional feedback
  • Short-medium and long term planning
  • Pro active Team Development
  • Implementation of new ideas
  • Memo writing skills
  • Sickness- and lateness procedure
  • Fire Evacuation Procedure
  • SOP writing and interpretation
  • Stock order and stock management
  • Setting and achieving goals and departmental targets
  • Incentives

If you feel you have the experience, passion and desire to move on in your career but your hotel simply won't give you the training, this is your opportunity to change the path to your future.

Please see our website for further details.