Call Centre and Help Desk Training for Agents, Csrs And Advisorsdancing lion training & consultancy
£ 337 - (396 €)
- In company
Da migliorare N/A.
Corso realizzato: Maggio 2016 | Recomendarías este centro? Sí.
Da migliorare Nothing.
Corso realizzato: Aprile 2015 | Recomendarías este centro? Sí.
Cosa impari in questo corso?
To develop participants communication and customer service skills so that they represent the company brand, meet and exceed customer expectations and ensure satisfaction. This programme will show:
- ❖ how to create an excellent customer experience
- ❖ why the language you use is vital to generating cooperation and trust
- ❖ how vocal tones can create positive and negative messages
- ❖ how to avoid communication barriers and misunderstandings
- ❖ how to develop active listening skills
- ❖ how to guide the conversation to a positive outcome
- ❖ how to deal with criticism, consideration and objections
- ❖ how to respond to complaints, difficult calls and defuse conflict
- ❖ how to maintain a positive mindset in the face of negativity
Participants who can communicate with skill, confidence and respect.
Participants who are re-inspired about their own contribution to the business.
What outcome are you seeking? This programme is about equipping your people to achieve your business objectives