Certificate In Telephone Etiquette Online Course

Courses For Success

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  • Corso
  • Online
  • Quando:
    Da definire

Learn How Important it is to Develop Better Telephone Communication Skills The meaning of Telephone Etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can be the special way that you show confidence in any challenging situation. These and other events can become more easily managed with this great course. With our Telephone Etiquette course, you will begin to see how important it is to develop better telephone communication skills. By improving how you communicate on the telephone and improve basic communication skills, you will improve on almost every aspect of their career. By the end of this Certificate In Telephone Etiquette Online Course, you will be able to: Recognize the different aspects of telephone language Properly handle inbound/outbound calls Know how to handle angry or rude callers Learn to receive and send phone messages Know different methods of employee training Course Fast Facts: Easy to follow and understand Only 6 to 8 hours of study is required 12 months access to course Delivered 100% on-line and accessible 24/7 from any computer or smartphone You can study from home or at work, at your own pace, in your own time Download printer friendly course content Certificate (IAOTS Accredited) Course Delivery Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone. Recognition & Accreditation This course is internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For...

Informazione importanti

Requisiti: Entry requirements Students must have basic literacy and numeracy skills Minimum education Open entry. Previous schooling and academic achievements are not required for entry into this course. Minimum age Minimum age of 16 years. If you are under 18 your application must be signed by a parent or guardian. Computer requirements Students will need access to a computer and the internet. Minimum specifications for the computer are: ...


Dove e quando

Inizio Luogo
Da definire

Cosa impari in questo corso?

Office IT
Communication Skills
Ms Office
Communication Training
Skills and Training


Module One : Getting Started

  • Course Objectives

Module Two : Aspects of Phone Etiquette

  • Phrasing
  • Tone of Voice
  • Speaking Clearly
  • Listen to the Caller

Module Three : Using Proper Phone Language

  • Please and Thank You
  • Do Not Use Slang
  • Avoid Using the Term “You”
  • Emphasize What You Can Do, Not What You Can’t

Module Four : Eliminate Phone Distractions

  • Avoid Eating or Drinking
  • Minimize Multi-Tasking
  • Remove Office Distractions
  • Do Not Let Others Interrupt You

Module Five: Inbound Calls

  • Avoid Long Greeting Messages
  • Introduce Yourself
  • Focus on Their Needs
  • Be Patient

Module Six: Outbound Calls

  • Be Prepared
  • Identify Yourself and Your Company
  • Give Them the Reason for the Call
  • Keep Caller Information Private

Module Seven: Handling Rude or Angry Callers

  • Stay Calm
  • Listen to Their Needs
  • Never Interrupt
  • Identify What You Can Do for Them

Module Eight: Handling Interoffice Calls

  • Transferring Calls
  • Placing Callers on Hold
  • Taking Messages
  • End the Conversation

Module Nine: Handling Voicemail Messages

  • Ensure the Voicemail Has a Proper Greeting
  • Answer Important Messages Right Away
  • Ensure Messages are Delivered to the Right Person
  • When Leaving a Message for Others

Module Ten: Methods of Training Employees

  • Group Training
  • One-on-One Training
  • Peer Training
  • Job Shadowing

Module Eleven: Correcting Poor Telephone Etiquette

  • Screening Calls
  • Employee Evaluations
  • Peer Monitoring
  • Customer Surveys

Module Twelve: Wrapping Up

  • Words from the Wise

Ulteriori informazioni

Through well-crafted lessons, expert online instruction, participants in these courses gain valuable knowledge at their convenience. They have the flexibility to study at their own pace combined with enough structure and support to complete the course. And they can access the course 24/7 from anywhere with an Internet connection.

There are 6 units plus resources that include the 60 point wedding plan, contract and invoice templates. The course is entirely Web-based with comprehensive units and a final assessement.