Conflict And Role Conflict: Conflict Management in Organisations

HRODC Postgraduate Training Institute
A Central London (Inghilterra)

£ 4.000 - (4.701 )

Informazione importanti

  • Corso
  • Central london (Inghilterra)
  • Durata:
    5 Days
  • Quando:
    Da definire

Suitable for: This course is designed for: Human Resource Managers, Senior Managers, Supervisors, Executives, Business Owners, Business Professionals, Directors and Employees with responsibility of handling conflict within the organisation

Informazione importanti

Requisiti: Degree or Work Experience


Dove e quando

Inizio Luogo
Da definire
Da definire
Central London
Carburton Street, W1W 5EE, London, Inghilterra
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Cosa impari in questo corso?

Conflict Management
Conflict Resolution
IT Management
Organisational Behaviour


Course Contents:

Role in an Organisational Context

  • Role: A Definition;
  • The Role Set
  • Role and Role Relationships
  • Exemplifying Roles
  • The Role Actor or Incumbent
  • Role Perception
  • Incumbent’s Role Perception
  • Individual’s Role Perception
  • Role and the External Environment
  • Role and the Internal Environment;
  • Defining the Role Set
  • Role Segments
  • The Relationship between an Incumbent’s Experience and Role Enactment
  • The Role of an Incumbent’s Role Perception and His or Her Role Performance
  • The Place of an Incumbent’s Perceived Role Expectations on His or Her Role Enactment
  • Segmental Expectations
  • The Role as the Behavioural Expectations of a Role Set
  • The Boundary Relationship of a Role Set
  • Role Expectations of Social Support
  • The Democratic Incumbent
  • The Autocratic Incumbent
  • The Generous Incumbent
  • The Dedicated Incumbent
  • The Social Self
  • Self-Ideal as a Behavioural Construct
  • Self-Ideal and a Performance Enhancer

Conflict and Role Conflict: Desirability and Undesirability

  • Concept of Conflict
  • Conflict as Commission
  • Conflict as Omission
  • Desirability of Conflict in Organisations
  • Difference between Conflict and Role Conflict
  • Sources of Conflict
  • Types of Conflict
  • Interpersonal Conflict
  • Inter-Role Conflict
  • Intra-Role Conflict
  • Inter-Group/ Team Conflict
  • Intra-Group/ Team Conflict

Conflict Management: A Pro-Active Approach to Conflict Resolution

  • Introducing Conflict as a ‘Functional’ Mechanism
  • Contact and Communication
  • Superordinate Goals
  • De-Escalation Threshold
  • Apology or Apologia?
  • The place of Forgiveness in Conflict Resolution.
  • The place of Praise in Conflict Resolution.
  • The use of Tit For Tat in Conflict Resolution.
  • The place of New Resources
  • Decoupling and Buffering
  • The place of Formal Authority
  • The use of Compromise in Conflict Resolution.
  • The place Mediation in Conflict Resolution.
  • The place of Interpersonal Skills in Conflict Management
  • Cultural and Gender Differences in Conflict Management
  • Understanding Group Dynamics in Conflict Management
  • Defining Negotiation
  • Different Negotiation Approaches
  • ‘Role Negotiation’ as a Conflict Management Tool
  • Mutual Resolution as Conflict Resolution
  • Collegial Mediation as Conflict Resolution
  • Hierarchical Intervention as Conflict Resolution.

Ulteriori informazioni

Conflict And Role Conflict: Conflict Management in Organisations - Leading to Diploma-postgraduate, Accumulating to Postgraduate Diploma, Progressing to Ma, Mba, Msc (london, Uk)