Conflict Management

ADL - Academy for Distance Learning

£ 325 - (365 )

Informazione importanti

  • Vocational qualification
  • A distanza
  • 100 ore di lezione
  • Quando:
    Da definire

Learn strategies to manage conflict effectively. Age conflict can destroy relationships and lead to increased stress, or it can improve our relationships and give us a greater sense of control over ourselves and our environments. Explore the causes and effects of conflict. Learn how to manage it through effective communication, active listening, and problem solving. Develop your ability to use facilitation, negotiation or mediation in group situations to achieve win-win solutions.

Informazione importanti

Dove e quando

Inizio Luogo
Da definire
Distance Learning

Cosa impari in questo corso?

Conflict Management
Communication Training
IT Management


Lesson Structure: Conflict Management BPS201

Conflict Management and Anger
Balance of Power
Discussion and Group Work
Crisis Analysis and Responses

Learning Goals: Conflict Management BPS201

Describe the nature of human conflict and ways to manage it.
Explain the importance of listening when dealing with conflict situations, and appreciate different listening techniques.
Define negotiation and discuss the process of negotiation
Define mediation and discuss the process of mediation
Define facilitation and discuss the process of facilitation
Discuss problems that may arise through negotiation, in particular, balance of power and its connotations
Explain the importance of working in groups as a means of learning how to deal with group conflicts
Explain ways of understanding and dealing with different types of crisis.


Different types of conflict handling styles
Dealing with Anger
Controlling listening and Traps for listeners
Empathic listening
Negotiation between community and establishment
Practical suggestions for negotiation, breaking the rules, alternatives
Responsibilities of a mediator, mediation processes, agreements, team work, settling behaviours
Factors influencing the balance of power
Role play
Conducting structured experiences in small groups

Conflict is destructive when it:

Diverts energy away from important work or other issues (consider, much scientific and social progress has been made during war times. This is not to say that war is good, but that conflict can encourage progressive thought and action)
Destroys morale
Polarises groups
Deepens differences in values
Produces violence

Conflict is constructive when it:

Opens up and clarifies important issues and helps solve them
Increases involvement of individuals in important issues
Makes communication more authentic
Releases pent-up emotion, stress or anxiety
Helps build group cohesiveness
Helps individual growth, provided there is reflection on the conflict

This course will provide you with a range of conflict management techniques. You will gain an understanding of conflict and how we can work to avoid conflict. Learn a wide variety of things, through a combination of reading, interacting with tutors, undertaking research, practical tasks, etc. Develop your ability to manage conflict situations, as a counsellor, manager, supervisor, or simply a concerned person.

This course is accredited by ACCPH and allows you to join as a professional member after completion. Membership allows you to add the letters MACCPH after your name (post-nominals).

Ulteriori informazioni

Counselling, Life Coach, Job Prospecting