Core Customer Service and Communication Skills Trainingdancing lion training & consultancy
£ 495 - (553 €)
- In company
Cosa impari in questo corso?
To assist participants to develop their telephone communication and customer service skills so they can provide a friendly, effective service to customers, contributing to achieve business objectives.
By the end of the course participants will be have gained the following skills:
- ❖understanding and assessing the impact you make over the telephone
- ❖the dynamics of effective communication
- ❖becoming aware of vocal tones and communication habits that can create misunderstanding and negative reactions
- ❖questioning and listening skills
- ❖directing the conversation to a successful outcome
- ❖creating rapport with clients who have different communication styles
- ❖dealing with difficult or abusive clients
- ❖overcoming barriers at work
- ❖opening and closing the call professionally.