Blue Coat ProxySG Troubleshooting (BCPTSHOOT)

IT professionals or customer IT help desk and support staff responsible for supporting and troubleshooting network ProxySG appliance, as well as application performance for both Secure Web Gateway and WAN Optimization deployments.

Students must have completed four Blue Coat training courses, (Blue Coat Certified Proxy Administrator and Professional, as well as Blue Coat WAN Acceleration Administrator and Professional courses), and passed the corresponding certification exams.

The Blue Coat ProxySG Troubleshooting course is designed to offer a comprehensive approach to troubleshooting Blue Coat ProxySG appliances.

After completing this course, you will understand:

• How to approach the solution for a technical issue
• How to use the tools built into the ProxySG to assist in troubleshooting
• The hardware inside the different models of ProxySG and how to diagnose hardware- specific issues
• How to analyze policy issues and troubleshoot relevant protocols

The course defines and enables students to implement a rigorous methodology when handling support cases and includes in detail all the internal and external tools needed to properly support ProxySG.

The Blue Coat Certified Troubleshooting Course covers:

• Troubleshooting Methodology
• Troubleshooting Tools
• Packet Capture
• System Information
• Using BlueTouch Online
• Hardware Overview and Troubleshooting
• ProxySG Performance Issues
• ProxySG Performance Case Studies
• Policy Debugging
• URL Issues
• Managing FTP Traffic
• FTP Troubleshooting
• ADN Troubleshooting
• CIFS Troubleshooting
• Blue Coat Reporter Troubleshooting
• WCCP Implementation
• WCCP Troubleshooting

Oggi gli architetti IT, i decision maker e i network managers si trovano ad affrontare una sempre più crescente varietà di nuove tecnologie, soluzioni e prodotti per l'informazione e le infrastrutture di comunicazione. Sviluppiamo soluzioni enterprise personalizzate ed economicamente efficaci che sfruttano al massimo il potenziale delle nuove tecnologie. Tutte le nostre soluzioni sono focalizzate su standard internazionali.