Deploying Cisco Unified Intelligence Center (DUIC) (Version 1.1)

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1: Cisco Unified Intelligence Center Overview
Provide a comprehensive overview of the Cisco Unified Intelligence Center.
Introducing Cisco Unified Intelligence Center
Cisco Unified Intelligence Center Primary Goal
Cisco Unified Intelligence Center Deployment Models
High-Level Architecture
Personalizing Reports
Operation, Administration, Maintenance, Provisioning
Using Cisco Unified Intelligence Center
Working with Stock Reports
Dashboards
Managing Cisco Unified Intelligence Center Components
Cisco Unified Intelligence Center Controller
About the Administration Console
About Cisco Unified Intelligence Center Super User Roles
About Devices
Control Center Drawer
Cluster Configuration Drawer
Network Management Drawer
Tools Drawer: RTMT
Cisco Unified Communications Solutions Tools from Cisco Unified Intelligence Center
Understanding Cisco Unified Intelligence Center Deployment Considerations
Report and Database Compatibility
Deployment Models
Cisco Unified CCE Databases and Data Type Availability
Cisco Unified Intelligence Center Sizing Considerations
Member Nodes
Database Replication: Multiple Nodes
Understanding Cisco Unified Intelligence Center Security and License Types
Licensing
Sizing Tool
Licensing Compared to Feature Sets
Reporting: Template Modification
Report and Report Definitions
Value Lists and Collections
Security from Within Cisco Unified Intelligence Center
User List
User Groups
2: Cisco Unified Intelligence Center Installation, Administration, and Security
Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution.
Installing Cisco Unified Intelligence Center
Before You Install Cisco Unified Intelligence Center
Installation Process
Logging Into Cisco Unified Intelligence Center
Applying the License File
Define a New Member Node
LAB: Verifying Installation of the Unified Intelligence Center Controller and Navigating OAMP
Understanding Cisco Unified Intelligence Center Administration
Administration User Management
Managing Devices
Control Center
Report Scheduler Email Settings
Cisco Unified CCE User Integration
Managing Users and Security in Cisco Unified Intelligence Center
Security Model: Authentication
User Security
Predefined Cisco Unified Intelligence Center Objects
Permissions for Objects
Adding a User
Adding a User Group
Log In the New Users
Security Use Cases
Best Practices for User Security
LAB: Managing Users and Security in Cisco Unified Intelligence Center
3: Cisco Unified Intelligence Center Reports
Identify and discuss the reporting properties of Cisco Unified Intelligence Center.
Running Cisco Unified Intelligence Center Reports
Real-Time vs. Historical Reports
Stock Reporting Templates: Unified CCE
Review: Cisco Unified Intelligence Center Deployed with Unified CCE
Set Up Unified CCE as a Data Source
Run a Unified CCE Stock Report
Available Stock Reports: Unified CVP
Review: Cisco Unified Intelligence Center Deployed with Cisco Unified CVP
Run a Unified CVP Stock Report
LAB: Running a Stock Report
Using Value Lists and Collections
What Are Value Lists and Collections?
Associate a Value List with a Report: Database Query
Cisco Unified Intelligence Center Query Types
Associate a Value List with a Report: Anonymous Block or Stored Procedure
Create a Collection
Collection Types
Management and Security
LAB: Creating Value Lists and Collections
Using Permalinks
What Is a Permalink?
Report Permalinks
Dashboard Permalinks
LAB: Creating Permalinks
Modifying Cisco Unified Intelligence Center Stock Reports
How Reports Can Be Modified
Creating a Copy of a Stock Report
Modifying the New Report
LAB: Modifying a Stock Report
4: Cisco Unified Intelligence Center Custom Reporting
Provide a detailed description of how custom reports from normal data sources (Unified CCE and CVP) and new data sources can be created to meet specific customer requirements.
Understanding Cisco Unified CCE Key Concepts
WebView vs. Unified Intelligence Center
Characteristics of Unified CCE Data
Why Report Data Can Differ
Importance of Configuration and Scripting
Using Report Definitions
Report Definitions and Reports
Create a Report Definition
LAB: Creating a Simple Report Definition
Creating a New Cisco Unified Intelligence Center Report
Knowing Your Data Source
Reporting in a Multichannel Environment
Creating a New Report
Creating a New Report Definition and Report
Creating a Dashboard
Creating New Data Sources
LAB: Creating a Custom Report
Searching Call Detail Records
Call Detail Records
Importing a Report
Exporting a Report
LAB: Searching Call Detail Records