Effective Complaint Handling 1 Day Course

Become a complaint handling expert and gain the confidence and skills needed to face any demanding situation with ease.

Learn how your career progression is dependent on excellent customer reviews. The service you provide in difficult situations can help you go above and beyond in today's competitive job market and truly enable you to become a Guest Service Hero!

This one day complaint handling course is perfect for anyone who aims to provide the best possible Customer Service Experience. Hotels are known for their leading Guest Service standards and desire to provide memorable guest moments and experiences. Let us share our Five Star Hotel Service secrets and tell you how a complaint can be turned around into something positive and something that a guest will remember for all the right reasons.

Five Star Service is not only for Five Star Hotels. Whether you work in a coffee shop, in a retail outlet, a fast food restaurant, or an office, this in-depth course will help you to enhance your skills and become noticed by your superiors for the superior handling of more demanding situations.