Enterprise Resource PlanningUNIVERSITÀ DELLA SVIZZERA ITALIANA
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- Mendrisio (Svizzera)
The main objective of this course is to provide a functional map of Enterprise Resource Planning (ERP) systems, by distinguishing core and extended functionalities. The course explains how information systems have evolved over time and how ERPs represent the result of a continuous and still ongoing functional integration process. The course starts by reviewing the literature of the information perspective of organisational theory. This literature provides a framework to understand the organisational change caused by ERP projects. Then, the course discusses the core functional areas of ERP systems: accounting&finance, operations, and management&control. Extended ERP functional areas are also explained, including customer relationship management (CRM), supply chain management (SCM), Web Information systems (WIS), work force management systems (WFM), business intelligence (BI), social media, and mobile ERP applications. Numerous case studies are discussed in class.
- Information Systems: Foundation of E-Business; Alter S., 4th Ed.; Prentice Hall
- Introduction to Information Systems; O'Brien J. A. and Marakas G., 13th Ed. McGraw Hill/Irwin
Additional course materials (slides, papers, drafts) will be made available by the instructors on the special Web page of the course.