IBM Case Manager 5.2: Integrating Case Analytic tools

Contenuti del corso

This course describes the Case Analyzer services and the data provided in the Case Analyzer store, which is essential for developing analytic reports and dashboards. It covers the analytic tools provided with IBM Case Manager.

You work with a fully functioning IBM Case Manager 5.2 system to practice the skills required to create custom dashboards to monitor case activity.

Contenuti dettagliati del corso

• Describe the fundamentals of Case Analyzer services
• Understand how to expose custom case properties to the Case Analyzer store
• Describe Online Analytical Processing fundamentals
• Understand the Analytic tools provided with IBM Case Manager and the reports provided
• Monitor case activity with IBM Cognos Real-time Monitoring