IBM Intelligent Operations Center Programming Model FundamentalsDigi Academy
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There are no prerequisites for this course.
Cosa impari in questo corso?
Target del corso
This intermediate course is designed for Technical Architects, System Integrators and Consultants.
Contenuti del corso
This 5 day instructor-led course provides students with a basic understanding of IBM® Intelligent Operations Center and provides hands on experience to facilitate effective supervision and co-ordination of operations pertaining to any organization/domain.
This course provides an introduction to the architecture and features of Intelligent Operations Center. It provides the installation steps and techniques to check whether the installation was successful. It explains how to create events and Key Performance Indicators(KPIs) in an Intelligent Operations Center. The course also explains how to customize User Interface and reports. Standard Operating Procedure is one of the key features of Intelligent Operations Center. Standard Operating Procedure lists the steps to be performed to handle a particular incident. The steps to create and apply Standard Operating Procedure are explained in this course. Finally this course provides an insight into the common issues that may occur in an Intelligent Operations Center along with techniques to troubleshoot them.
Contenuti dettagliati del corso
- Describe the overall system architecture of Intelligent Operations Center.
- List Intelligent Operations Center installation steps.
- List the systems and services that can be integrated with Intelligent Operations Center.
- Describe the steps to create and apply a new policy to an event.
- Describe the steps to create a new KPI definition.
- Describe the steps to customize the User Interface(UI) according to customer requirements.
- Describe the steps to create Intelligent Operations Center reports using IBM Cognos.
- Describe the steps to create and apply Standard Operating Procedure to an Intelligent Operations Center incident.
- List the common issues in Intelligent Operations Center and techniques to trouble shoot them.