IBM Sterling Call Center and Sterling Store Administration
Corso
A Milano
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Descrizione
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Tipologia
Corso
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Luogo
Milano
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Inizio
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Prerequisiti
You should have completed:
Supply Chain Concepts (Online Tutorial)
Participant Modeling and User Security (Instructor-Led Training)
Process Modeling (Instructor-Led Training)
Item and Pricing Configuration (Instructor-Led Training)
Target del corso
This basic course is designed for administrator users who need to configure Sterling Call Center and Sterling Store applications.
Sedi e date
Luogo
Inizio del corso
Inizio del corso
Opinioni
Materie
- Call center
Programma
Course Overview
Lesson 1. Order Capture Applications
Exercise 1. Channel Applications Manager
Lesson 2. Basic Setup
Exercise 2.1 Modify Primary Rules
Exercise 2.2 Create an Appeasement Reason
Lesson 3. Additional Setup
Exercise 3.1 Modify Advanced Configuration
Exercise 3.2 Modify Miscellaneous Configuration
Exercise 3.3 Modify Return Administration Rules
Exercise 3.4 Alert Notifications on the User Interface
Lesson 4. Manage Customer Orders
Exercise 4.1 Changing a Payment Method
Lesson 5. Store Management
Exercise 5.1 Modify Store-Specific Rules
Course Wrap Up
Hai bisogno di un coach per la formazione?
Ti aiuterà a confrontare vari corsi e trovare l'offerta formativa più conveniente.
IBM Sterling Call Center and Sterling Store Administration