IBM Tealeaf 8.7 Advanced Reports and Dashboards

Contenuti del corso

This course focuses on the tools within IBM Tealeaf cxView that enable you to proactively manage your online channel and understand why customers complete or abandon online processes. By providing real-time awareness to key business performance indicators, automatic visibility when metrics are trending above or below historical averages, and the ability to drill down from these metrics to understand the cause of business process abandonment, cxView exposes the cost of customer experience obstacles to your business.

Contenuti dettagliati del corso

• Designate metrics as Top Movers and create Top Mover charts
• Create Scorecards and Dashboards
• Re-evaluate and modify existing Scorecards and Dashboards
• Implement Best Practices you should employ when creating Top Movers, Scorecards and Dashboards
• Export and Import Report Templates