IBM Tealeaf 8.7 Advanced Reports and Dashboards

Digi Academy
A Milano

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Informazioni importanti

Tipologia Corso
Luogo Milano
  • Corso
  • Milano
Descrizione

Obiettivi  

Sedi

Dove e quando

Inizio Luogo
Consultare
Milano
Via Valtellina, 63, 20124, Milano, Italia
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Inizio Consultare
Luogo
Milano
Via Valtellina, 63, 20124, Milano, Italia
Visualizza mappa

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· Requisiti

Prerequisiti

You should complete:

  • IBM 8.7 Tealeaf Fundamentals
  • IBM 8.7 Tealeaf Events and Reports

Programma

Contenuti del corso

This course focuses on the tools within IBM Tealeaf cxView that enable you to proactively manage your online channel and understand why customers complete or abandon online processes. By providing real-time awareness to key business performance indicators, automatic visibility when metrics are trending above or below historical averages, and the ability to drill down from these metrics to understand the cause of business process abandonment, cxView exposes the cost of customer experience obstacles to your business.

Contenuti dettagliati del corso

  • Designate metrics as Top Movers and create Top Mover charts
  • Create Scorecards and Dashboards
  • Re-evaluate and modify existing Scorecards and Dashboards
  • Implement Best Practices you should employ when creating Top Movers, Scorecards and Dashboards
  • Export and Import Report Templates


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