IBM Tealeaf Customer Service Optimization for Representatives 8.8Digi Academy
Chiedi il prezzo
Domande più frequenti
There are no prerequisites for this course.
Contenuti del corso
IBM® Tealeaf® cxReveal empowers customer service representatives (CSRs) to resolve customer issues quickly and with enhanced insight by leveraging the replay capability of IBM Tealeaf solutions.
In this class, CSRs learn how to locate and review a customer session, proactively resolve the issue, and leverage IBM Tealeaf extensive database of customer information for recovery purposes.
Managers who are responsible for managing CSRs and Tealeaf administrators responsible for configuring and maintaining IBM Tealeaf cxReveal for CSRs and CSR managers should take this course as a prerequisite to the "IBM Tealeaf 8.8 Customer Service Optimization for Managers" course.
Contenuti dettagliati del corso
- IBM Tealeaf cxReveal
- Find and Replay Customer Sessions
- Review and Summary