Implementazione e Supporto di Microsoft Windows Xp

Introduction

The purpose of this course is to address the implementation and desktop support needs of customers that are planning to deploy and support Microsoft Windows XP Professional in a variety of stand-alone and network operating system environments. It provides in-depth, hands-on training for Information Technology (IT) professionals responsible for the planning, implementation, management, and support of

Windows XP Professional.

This course is based on the final, retail release of Windows XP Professional.

Audience

The target audience consists of IT support professionals who:

· Are new to the Windows XP

Professional product.

· Provide Helpdesk support for Windows XP Professional desktops.

· Provide support for the

Microsoft Windows NT version 4.0 or Windows 2000 Server family of products, or support for a Microsoft Windows XP solution environment.

At Course Completion

At the end of the course, students will be able to:

· Plan and install Windows

XP Professional.

· Automate an installation of Windows XP Professional.

· Configure and manage hardware on a computer running Windows XP Professional.

· Manage disks.

· Configure and manage file systems.

· Troubleshoot the boot process and other system issues.

· Configure and support Transmission Control Protocol/Internet Protocol (TCP/IP).

· Configure the desktop environment, and use profiles to control desktop customization.

· Configure security, privacy, and connection settings for Internet Explorer.

· Configure Windows XP Professional to operate on Microsoft networks.

· Support remote users.

· Configure Windows XP Professional for mobile computing.

· Monitor resources and performance.

Prerequisites

Before attending this course, students must have:

· A+ certification, or equivalent knowledge.

· Network+ certification, or equivalent knowledge.

Microsoft Certification exams

This course will help the student prepare for the following Microsoft Certified Professional exam:

· Exam 70-270,Installing, Configuring, and

Administering Microsoft Windows XP Professional

Course Materials

The student kit includes a comprehensive workbook and other necessary materials for this class.

Course Outline

Module 1: Installing

Microsoft Windows XP Professional

The following topics are covered in this module:

Lessons

· Planning an Installation of Microsoft Windows XP Professional

· Installing Windows XP Professional

· Upgrading to Microsoft

Windows XP

· Transferring User

Settings and Files by Using the USMT

· Performing Post-Installation TasksAt the end of this module, you will be able to install Windows XP Professional and upgrade from Microsoft Windows 98 to Windows XP Professional. This includes:

· Planning a Microsoft

Windows XP Professional Installation.

· Installing Windows XP Professional.

· Transferring User

Settings by Using the USMT.

Module 2: Automating an

Installation of Microsoft Windows XP Professional

The following topics are covered in this module:

Lessons

· Introduction to

Automating an Installation of Windows XP Professional

· Creating Answer Files

· Creating a Uniqueness

Database File

· Performing an Automated

Installation of Windows XP Professional

· Introduction to Creating and Deploying an Image· Preparing a Reference Computer· Creating, Testing, and

Deploying an Image

· Remote Installation Services

· Managing Security

Settings by Using Security Center

At the end of this module, you will be able to automate the Setup program to install Windows XP

Professional without user intervention by using answer files and Uniqueness

Database Files (UDFs). This includes:

· Creating an answer file by using the Setup Manager Wizard.

· Running Sysprep.

· Performing a Windows

Welcome Installation.

Module 3: Configuring

Hardware on a Computer Running Microsoft Windows XP Professional

The following topics are covered in this module:

Lessons

· Installing and

Configuring Hardware Devices

· Working with Drivers

· Troubleshooting Hardware Devices

At the end of this module, you will be able to configure hardware devices and drivers on a computer running Windows XP Professional. This includes:

· Adding and removing devices by using the Hardware Wizard.

· Using Driver Rollback to restore a device driver.

Module 4: Managing Disks

The following topics are covered in this module:

Lessons

· Working with Disk Management

· Working with Basic Disks

· Working with Dynamic Disks

· Preparing Disks When

Upgrading to Windows XP Professional

· Managing Disks

· Defragmenting Volumes

At the end of this module, you will be able to configure disk drives and perform common disk management tasks. This includes working with dynamic disks.

Module 5: Configuring and Managing File Systems

The following topics are covered in this module:

Lessons

· Working with File Systems

· Managing Data Compression

· Securing Data by Using

EFS

At the end of this module, you will be able to configure and manage file systems. This includes:

· Configuring disk compression.

· Securing files by using

EFS.

Module 6:

Troubleshooting the Boot Process and Other System Issues

The following topics are covered in this module:

Lessons

· Examining the Windows XP

Professional Boot Process

· Controlling System

Settings During the Boot Process

· Changing Startup Behavior

Using the Boot.ini File

· Using Advanced Boot

Options to Troubleshoot Startup Problems

· Using the Recovery

Console to Start the Computer

· Restoring a Computer to a

Previous State

At the end of this module, you will be able to troubleshoot the boot process and other system issues.

Module 7: Configuring

TCP/IP Addressing and Name Resolution

The following topics are covered in this module:

Lessons

· Configuring IP Addresses

· Configuring Windows Firewall

· Troubleshooting IP Addresses

· Determining TCP/IP Name

Resolution Methods

· Configuring a DNS and

WINS Client

At the end of this module, you will be able to configure TCP/IP addressing and name resolution. This includes:

· Configuring IP addresses for Windows XP Professional.

· Configuring Windows

Firewall for Windows XP Professional.

· Troubleshooting IP

Addresses for Windows XP Professional.

· Configuring the DNS

Client for Windows XP Professional.

Module 8: Configuring the Desktop Environment

The following topics are covered in this module:

Lessons

· Configuring User Desktop Settings

· Customizing the Desktop Environment

· Configuring System Settings

· Understanding How User

Profiles and Group Policy Affect Desktop Customization

· Using Remote Assistance

At the end of this module, you will be able to configure desktop settings and understand how user profiles and Group Policy affect desktop customization. This includes:

· Customizing the desktop.

· Using Remote Assistance.

Module 9: Configuring Internet Explorer

The following topics are covered in this module:

Lessons

· Configuring Security for

Internet Explorer

· Configuring Privacy for

Internet Explorer

· Configuring Connection

Settings for Internet Explorer

At the end of this module, you will be able to configure Internet Explorer.

Module 10: Configuring

Microsoft Windows XP Professional to Operate in Microsoft Networks

The following topics are covered in this module:

Lessons

· Examining Workgroups and

User Accounts

· Creating and

Authenticating Local User Accounts

· Configuring Local Security· Configuring Logon Options in a Workgroup

· Configuring Networking

Options in a Workgroup

· Operating in a Domain

At the end of this module, you will be able to configure local user accounts to configure Windows XP

Professional to operate in an Active Directory directory service domain or in a workgroup. This includes:

· Operating in a workgroup.

· Operating in a domain.

Module 11: Supporting Remote Users

The following topics are covered in this module:

Lessons

· Establishing Remote Access Connections

· Connecting to Virtual

Private Networks

· Configuring

Authentication Protocols and Encryption

· Using Remote Desktop

· Storing User Names and

Passwords to Facilitate Remote Connections

At the end of this module, you will be able to configure access to remote computers. This includes:

· Configuring a VPN connection.

· Configuring and using

Remote Desktop.

· Storing user names and passwords.

Module 12: Configuring

Microsoft Windows XP for Mobile Computing

The following topics are covered in this module:

Lessons

· Configuring Power

Management Options for Mobile Computing

· Making Files, Folders, and Web Pages Available for Offline Use

At the end of this module, you will be able to configure Windows XP Professional for mobile computing. This includes configuring offline files.

Module 13: Monitoring

Resources and PerformanceThe following topics are covered in this module:

Lessons

· Using Task Manager to

Monitor System Performance· Using Performance and

Maintenance Tools to Improve Performance· Monitoring Event Logs

· Configuring Application Compatibility

At the end of this module, you will be able to monitor and interpret system and performance information on computers running Windows XP Professional. This includes:

· Using Task Manager and

Event Viewer.

· Setting Application Compatibility