ITIL Service Strategy (SS) Training and Certification Course in Florence

Day OneIntroduction to ITIL Intermediate Service StrategyPurposeObjectivesScopeValue to businessService Strategy PrinciplesService strategy principlesApproach to deciding a strategyStrategy and opposing dynamicsOutperforming competitorsThe 4Ps of service strategyServicesValueUtility and warrantyAssetsService providersDefining servicesStrategies for customer satisfactionService economicsSourcing strategyStrategy inputs and outputs with the service lifecycleService Strategy ProcessesStrategy management for IT ServicesPurpose, objective, scope, value to businessPolicies, principles and basic conceptsProcess activities, methods, and techniquesTriggers, inputs, outputs, and interfacesCritical success factors and key performance indicatorsChallenges and risksService portfolio managementFinancial management for IT ServicesDemand managementBusiness relationship managementDay TwoGovernanceGovernanceSetting the strategy for governanceEvaluate, direct, monitorGovernance frameworkWhat is IT governanceGovernance bodiesHow service strategy relates to governanceOrganizing for Service StrategyOrganizational departmentalizationOrganizational designThe role of service owner and business relationship managerStrategy, portfolio, financial and demand rolesTechnology ConsiderationsService automationService interfacesImplementing Service StrategyImplementation through the lifecycleFollowing a lifecycle approachThe impact of service strategy on other lifecycle stagesService Strategy Challenges, Critical Success factors, and RisksChallengesRisksCritical success factors