Managing Across the Lifecycle (MALC)

Adfor S.p.a.
A Torino, Roma e Assago

1.600 
+IVA
Vuoi parlare del corso con un consulente?
Confronta questo corso con altri simili
Leggi tutto

Informazione importanti

  • Corso intensivo
  • Livello avanzato
  • In 3 sedi
  • 40 ore di lezione
  • Durata:
    5 Giorni
  • Quando:
    Da definire
Descrizione

The ITIL® Intermediate Qualification "Managing Across the Lifecycle Certificate" is the final module of the Service Lifecycle and/or Service Capability modules that leads to the ITIL® Expert in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge across the contents of the ITIL® publications; focusing on business, management and supervisory objectives, purpose, processes, functions and activities, and on the interfaces and interactions between the processes addressed in the five core ITIL® publications.

Informazione importanti
Sedi

Dove e quando

Inizio Luogo
Consultare
Assago
Viale Milanofiori strada 3 palazzo B4, 20090, Milano, Italia
Visualizza mappa
Da definire
Roma
Via Cicerone 28, 00193, Roma, Italia
Visualizza mappa
Da definire
Torino
Torino, Italia
Visualizza mappa

Domande più frequenti

· Requisiti

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management.Documentary evidence of this must be presented to gain admission to this certification level.

Cosa impari in questo corso?

Service Design
Service Operation
Service Strategy
Service Transition
Continual Service Improvement

Professori

Bruna Di Silvestro
Bruna Di Silvestro
Dottoressa

Programma

Contenuti
  • Introduction to IT Service Management Business and Managerial Issues
  • Managing the Planning and Implementation of IT Service Management
  • Management of Strategic Change
  • Risk Management
  • Understanding Organisational Challenges
  • Service Assessment
  • Understanding Complementary Industry Guidance In addition the training for this certification should include examination preparation, including a mock examination opportunity.
Destinatari
CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners.

Ulteriori informazioni


Confronta questo corso con altri simili
Leggi tutto