Moc 10982 - Supporting and Troubleshooting Windows 10

Vecomp Software - PCSNET Nordest
A Villafranca di Verona

1.700 
+IVA
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Informazione importanti

  • Corso
  • Villafranca di verona
  • 35 ore di lezione
  • Durata:
    5 Giorni
  • Quando:
    Da definire
Descrizione

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Informazione importanti
Sedi

Dove e quando

Inizio Luogo Orario
Da definire
Villafranca di Verona
37069, Verona, Italia
Visualizza mappa
9:00-13:00 - 14:00-17:00

Cosa impari in questo corso?

Implementing
Troubleshooting
Windows
Wireless
PC
Informatica
Account synchronizing
Panel using
Network
Configuring

Professori

Francesco Pandiscia
Francesco Pandiscia
MCT - MCITpro Enterprise Server Administrator

Programma

Module 1: Implementing a Troubleshooting Methodology Overview of Windows 10 Introduction to the EDST Job Role Overview of the Troubleshooting Steps Troubleshooting Tools Lab : Using Troubleshooting Tools Implementing a Troubleshooting Methodology Using Troubleshooting Tools Lab : Implementing a Troubleshooting Methodology Implementing a Troubleshooting Methodology Using Troubleshooting Tools After completing this module, students will be able to: Describe Windows 10. Explain the Enterprise Desktop/Device Support Technician (EDST) job role. Identify the key stages in a troubleshooting methodology. List the Windows 10 troubleshooting tools. Module 2: Troubleshooting Startup Issues Overview of the Windows 10 Startup Recovery Environment Troubleshooting Startup Settings Troubleshooting Operating System Services Issues Recovering BitLocker-Protected Drives Lab : Troubleshooting Startup Issues Resolving a Startup Problem (1) Resolving a Startup Problem (2) Recovering a BitLocker-Encrypted Drive Creating a New BitLocker Password Lab : Recovering BitLocker-Encrypted Drives Resolving a Startup Problem (1) Resolving a Startup Problem (2) Recovering a BitLocker-Encrypted Drive Creating a New BitLocker Password After completing this module, students will be able to: Describe the Windows 10 startup architecture. Optimize and troubleshoot startup settings. Troubleshoot Windows 10 operating system services. Recover drives encrypted with Windows BitLocker Drive Encryption. Module 3: Troubleshooting Hardware and Device Drivers Troubleshooting Device Driver Failures Overview of Hardware Troubleshooting Troubleshooting Physical Failures Monitoring Reliability Configuring the Registry Lab : Troubleshooting Device Driver Issues Troubleshooting a Missing Device Driver Resolving Hardware Problems Resolving Device Driver Problem Configuring Group Policy Settings to Control Device Installation Diagnosing Memory and Troubleshooting Failed Disk Redundancy Accessing a Volume from a Failed Computer Lab : Troubleshooting Hardware Issues Troubleshooting a Missing Device Driver Resolving Hardware Problems Resolving Device Driver Problem Configuring Group Policy Settings to Control Device Installation Diagnosing Memory and Troubleshooting Failed Disk Redundancy Accessing a Volume from a Failed Computer After completing this module, students will be able to: Troubleshoot hardware device drivers. Describe the process of troubleshooting hardware. Troubleshoot physical hardware failures. Monitor the reliability of Windows 10 devices. Configure the Windows 10 registry. Module 4: Troubleshooting Remote Computers Using Remote Desktop Using Remote Assistance Remoting with Windows PowerShell Lab : Troubleshooting Remote Computer by using Remote Desktop and Remote Assistance Using Remote Desktop Using Remote Assistance Using Windows PowerShell Remoting Lab : Troubleshooting Remote Computer by Using Windows PowerShell Using Remote Desktop Using Remote Assistance Using Windows PowerShell Remoting After completing this module, students will be able to: Use Remote Desktop to manage remote computers. Use Windows Remote Assistance to manage remote computers. Use Windows PowerShell remoting to manage remote computers. Module 5: Resolving Network Connectivity Issues Determining Network Settings Troubleshooting Network Connectivity Troubleshooting Name Resolution Lab : Resolving Network Connectivity Issues Resolving a Network Problem (1) Resolving a Network Problem (2) Troubleshooting a Wireless Network After completing this module, students will be able to: Determine network settings in Windows 10. [K1] [K1] Troubleshoot issues with network connectivity. Troubleshoot issues with name resolution. [K1] [K1] Udpated Module 6: Troubleshooting Group Policy Overview of Group Policy Application Resolving Client Configuration Failures and GPO Application Issues Lab : Troubleshooting Group Policy Application Issues Resolving Group Policy Application (1) Resolving Group Policy Application (2) Resolving Group Policy Application (3) Resolving Group Policy Application (1) Lab : Resolving Group Policy Issues Resolving Group Policy Application (1) Resolving Group Policy Application (2) Resolving Group Policy Application (3) Resolving Group Policy Application (1) After completing this module, students will be able to: Understand Group Policy application. Troubleshoot Group Policy application. Resolve client configuration failures and GPO application. Module 7: Troubleshooting User Settings Troubleshooting Sign In Issues Troubleshooting the Application of User Settings Lab : Troubleshooting Sign in Problems Resolving Sign in Problem (1) Resolving Sign in Problem (2) Resolving Folder Redirection Issue Lab : bleshooting the Application of User Settings Resolving Sign in Problem (1) Resolving Sign in Problem (2) Resolving Folder Redirection Issue After completing this module, students will be able to: Troubleshoot user sign-in issues. Troubleshoot the correct application of user settings. Module 8: Troubleshooting Remote Connectivity Troubleshooting VPN Connectivity Issues Troubleshooting DirectAccess Lab : Troubleshooting VPN Connectivity Troubleshooting VPN Connectivity (1) Troubleshooting VPN Connectivity (2) Prepare the DirectAccess Implementation Configuring and Verifying DirectAccess Client-Side Settings Troubleshooting DirectAccess Lab : Configuring and Troubleshooting DirectAccess Troubleshooting VPN Connectivity (1) Troubleshooting VPN Connectivity (2) Prepare the DirectAccess Implementation Configuring and Verifying DirectAccess Client-Side Settings Troubleshooting DirectAccess After completing this module, students will be able to: Troubleshoot virtual private network (VPN) connectivity issues. Configure and troubleshoot DirectAccess. Configure and troubleshoot DirectAccess. Module 9: Troubleshooting Resource Access Within a Domain Troubleshooting File Permissions Issues Recovering Files Encrypted by EFS Troubleshooting Printer Access Issues Lab : Troubleshooting File Access Issues Resolving a File Access Issue (1) Resolving a File Access Issue (2) Resolving a File-Access Issue (3) Encrypting and Recovering Access to Encrypted Files Resolving a Printer Access Issue (1) Resolving a Printer Access Issue (2) Lab : Troubleshooting Printer Issues Resolving a File Access Issue (1) Resolving a File Access Issue (2) Resolving a File-Access Issue (3) Encrypting and Recovering Access to Encrypted Files Resolving a Printer Access Issue (1) Resolving a Printer Access Issue (2) Lab : Troubleshooting Access to Encrypted Files Resolving a File Access Issue (1) Resolving a File Access Issue (2) Resolving a File-Access Issue (3) Encrypting and Recovering Access to Encrypted Files Resolving a Printer Access Issue (1) Resolving a Printer Access Issue (2) After completing this module, students will be able to: Troubleshoot issues with file permissions. Troubleshoot issues with file access. Recover files encrypted by Encrypting File System (EFS). Troubleshoot access to encrypted files. Troubleshoot issues with accessing printers. Module 10: Troubleshooting Resource Access for Non Domain Member Clients Configuring and Troubleshooting Device Registration Configuring and Troubleshooting Work Folders Configuring and Troubleshooting OneDrive Access Lab : Troubleshooting Resource Access for Clients that are not Domain Members Troubleshooting Device Registration Troubleshooting Work Folders 1 Troubleshooting Work Folders 2 Troubleshooting OneDrive for Business After completing this module, students will be able to: Configure the Device Registration feature.Configure and troubleshoot the Work Folders feature.Configure and troubleshoot access to Microsoft OneDrive. After completing this module, students will be able to: Configure the Device Registration feature. Configure and troubleshoot the Work Folders feature. Configure and troubleshoot the Work Folders feature. Configure and troubleshoot access to Microsoft OneDrive. Configure and troubleshoot access to Microsoft OneDrive. Module 11: Troubleshooting Applications Troubleshooting Desktop App Installation Issues Troubleshooting Desktop Apps Managing Windows Store Apps Troubleshooting Access to Company Web Applications Lab : Troubleshooting Access to Company Web Applications Troubleshooting AppLocker Policy Application Troubleshooting Application Compatibility Issues Troubleshooting Internet Explorer Issues Troubleshooting Microsoft Edge Issues Lab : Troubleshooting Desktop Apps Troubleshooting AppLocker Policy Application Troubleshooting Application Compatibility Issues Troubleshooting Internet Explorer Issues Troubleshooting Microsoft Edge Issues After completing this module, students will be able to: Troubleshoot desktop app installation issues. Troubleshoot desktop apps. Manage Universal Windows apps. Troubleshoot web browsers. Module 12: Maintaining Windows 10 Managing and Troubleshooting Windows Activation Monitoring and Troubleshooting Computer Performance Applying Applications and Windows Updates Lab : Monitoring and Troubleshooting Performance Resolve a Performance-Related Issue Resolve a CPU-Related Performance Issue Resolve a Disk-Related Performance Issue After completing this module, students will be able to: Manage and troubleshoot volume activation in Windows operating systems. Monitor and troubleshoot Windows 10 performance. Monitor and troubleshoot Windows 10 performance. Update applications and Windows 10. Update applications and Windows 10. Module 13: Recovering Data and Operating System File Recovery in Windows 10 Recovering an Operating System Lab : Recovering Data Resolving Issues with Previous Versions Provision Computer to Comply with Company Standards Lab : Provisioning Computer to Comply with Company Standards Resolving Issues with Previous Versions Provision Computer to Comply with Company Standards After completing this module, students will be able to: Recover files in Windows 10 by configuring and using file-recovery features. Recover a computer that is running Windows 10.

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