MOC 10982 - Supporting and Troubleshooting Windows 10

Module 1: Implementing a Troubleshooting MethodologyOverview of Windows 10Introduction to the EDST Job RoleOverview of the Troubleshooting StepsTroubleshooting ToolsLab : Using Troubleshooting ToolsImplementing a Troubleshooting MethodologyUsing Troubleshooting ToolsLab : Implementing a Troubleshooting MethodologyImplementing a Troubleshooting MethodologyUsing Troubleshooting ToolsAfter completing this module, students will be able to:Describe Windows 10.Explain the Enterprise Desktop/Device Support Technician (EDST) job role.Identify the key stages in a troubleshooting methodology.List the Windows 10 troubleshooting tools.Module 2: Troubleshooting Startup IssuesOverview of the Windows 10 Startup Recovery EnvironmentTroubleshooting Startup SettingsTroubleshooting Operating System Services IssuesRecovering BitLocker-Protected DrivesLab : Troubleshooting Startup IssuesResolving a Startup Problem (1)Resolving a Startup Problem (2)Recovering a BitLocker-Encrypted DriveCreating a New BitLocker PasswordLab : Recovering BitLocker-Encrypted DrivesResolving a Startup Problem (1)Resolving a Startup Problem (2)Recovering a BitLocker-Encrypted DriveCreating a New BitLocker PasswordAfter completing this module, students will be able to:Describe the Windows 10 startup architecture.Optimize and troubleshoot startup settings.Troubleshoot Windows 10 operating system services.Recover drives encrypted with Windows BitLocker Drive Encryption.Module 3: Troubleshooting Hardware and Device DriversTroubleshooting Device Driver FailuresOverview of Hardware TroubleshootingTroubleshooting Physical FailuresMonitoring ReliabilityConfiguring the RegistryLab : Troubleshooting Device Driver IssuesTroubleshooting a Missing Device DriverResolving Hardware ProblemsResolving Device Driver ProblemConfiguring Group Policy Settings to Control Device InstallationDiagnosing Memory and Troubleshooting Failed Disk RedundancyAccessing a Volume from a Failed ComputerLab : Troubleshooting Hardware IssuesTroubleshooting a Missing Device DriverResolving Hardware ProblemsResolving Device Driver ProblemConfiguring Group Policy Settings to Control Device InstallationDiagnosing Memory and Troubleshooting Failed Disk RedundancyAccessing a Volume from a Failed ComputerAfter completing this module, students will be able to:Troubleshoot hardware device drivers.Describe the process of troubleshooting hardware.Troubleshoot physical hardware failures.Monitor the reliability of Windows 10 devices.Configure the Windows 10 registry.Module 4: Troubleshooting Remote ComputersUsing Remote DesktopUsing Remote AssistanceRemoting with Windows PowerShellLab : Troubleshooting Remote Computer by using Remote Desktop and Remote AssistanceUsing Remote DesktopUsing Remote AssistanceUsing Windows PowerShell RemotingLab : Troubleshooting Remote Computer by Using Windows PowerShellUsing Remote DesktopUsing Remote AssistanceUsing Windows PowerShell RemotingAfter completing this module, students will be able to:Use Remote Desktop to manage remote computers.Use Windows Remote Assistance to manage remote computers.Use Windows PowerShell remoting to manage remote computers.Module 5: Resolving Network Connectivity IssuesDetermining Network SettingsTroubleshooting Network ConnectivityTroubleshooting Name ResolutionLab : Resolving Network Connectivity IssuesResolving a Network Problem (1)Resolving a Network Problem (2)Troubleshooting a Wireless NetworkAfter completing this module, students will be able to:Determine network settings in Windows 10.[K1] [K1] Troubleshoot issues with network connectivity.Troubleshoot issues with name resolution. [K1] [K1]UdpatedModule 6: Troubleshooting Group PolicyOverview of Group Policy ApplicationResolving Client Configuration Failures and GPO Application IssuesLab : Troubleshooting Group Policy Application IssuesResolving Group Policy Application (1)Resolving Group Policy Application (2)Resolving Group Policy Application (3)Resolving Group Policy Application (1)Lab : Resolving Group Policy IssuesResolving Group Policy Application (1)Resolving Group Policy Application (2)Resolving Group Policy Application (3)Resolving Group Policy Application (1)After completing this module, students will be able to:Understand Group Policy application.Troubleshoot Group Policy application.Resolve client configuration failures and GPO application.Module 7: Troubleshooting User SettingsTroubleshooting Sign In IssuesTroubleshooting the Application of User SettingsLab : Troubleshooting Sign in ProblemsResolving Sign in Problem (1)Resolving Sign in Problem (2)Resolving Folder Redirection IssueLab : bleshooting the Application of User SettingsResolving Sign in Problem (1)Resolving Sign in Problem (2)Resolving Folder Redirection IssueAfter completing this module, students will be able to:Troubleshoot user sign-in issues.Troubleshoot the correct application of user settings.Module 8: Troubleshooting Remote ConnectivityTroubleshooting VPN Connectivity IssuesTroubleshooting DirectAccessLab : Troubleshooting VPN ConnectivityTroubleshooting VPN Connectivity (1)Troubleshooting VPN Connectivity (2)Prepare the DirectAccess ImplementationConfiguring and Verifying DirectAccess Client-Side SettingsTroubleshooting DirectAccessLab : Configuring and Troubleshooting DirectAccessTroubleshooting VPN Connectivity (1)Troubleshooting VPN Connectivity (2)Prepare the DirectAccess ImplementationConfiguring and Verifying DirectAccess Client-Side SettingsTroubleshooting DirectAccessAfter completing this module, students will be able to: Troubleshoot virtual private network (VPN) connectivity issues. Configure and troubleshoot DirectAccess. Configure and troubleshoot DirectAccess. Module 9: Troubleshooting Resource Access Within a DomainTroubleshooting File Permissions IssuesRecovering Files Encrypted by EFSTroubleshooting Printer Access IssuesLab : Troubleshooting File Access IssuesResolving a File Access Issue (1)Resolving a File Access Issue (2)Resolving a File-Access Issue (3)Encrypting and Recovering Access to Encrypted FilesResolving a Printer Access Issue (1)Resolving a Printer Access Issue (2)Lab : Troubleshooting Printer IssuesResolving a File Access Issue (1)Resolving a File Access Issue (2)Resolving a File-Access Issue (3)Encrypting and Recovering Access to Encrypted FilesResolving a Printer Access Issue (1)Resolving a Printer Access Issue (2)Lab : Troubleshooting Access to Encrypted FilesResolving a File Access Issue (1)Resolving a File Access Issue (2)Resolving a File-Access Issue (3)Encrypting and Recovering Access to Encrypted FilesResolving a Printer Access Issue (1)Resolving a Printer Access Issue (2)After completing this module, students will be able to:Troubleshoot issues with file permissions.Troubleshoot issues with file access.Recover files encrypted by Encrypting File System (EFS).Troubleshoot access to encrypted files.Troubleshoot issues with accessing printers.Module 10: Troubleshooting Resource Access for Non Domain Member ClientsConfiguring and Troubleshooting Device RegistrationConfiguring and Troubleshooting Work FoldersConfiguring and Troubleshooting OneDrive AccessLab : Troubleshooting Resource Access for Clients that are not Domain MembersTroubleshooting Device RegistrationTroubleshooting Work Folders 1Troubleshooting Work Folders 2Troubleshooting OneDrive for BusinessAfter completing this module, students will be able to: Configure the Device Registration feature.Configure and troubleshoot the Work Folders feature.Configure and troubleshoot access to Microsoft OneDrive. After completing this module, students will be able to:Configure the Device Registration feature.Configure and troubleshoot the Work Folders feature.Configure and troubleshoot the Work Folders feature.Configure and troubleshoot access to Microsoft OneDrive.Configure and troubleshoot access to Microsoft OneDrive. Module 11: Troubleshooting ApplicationsTroubleshooting Desktop App Installation IssuesTroubleshooting Desktop AppsManaging Windows Store AppsTroubleshooting Access to Company Web ApplicationsLab : Troubleshooting Access to Company Web ApplicationsTroubleshooting AppLocker Policy ApplicationTroubleshooting Application Compatibility IssuesTroubleshooting Internet Explorer IssuesTroubleshooting Microsoft Edge IssuesLab : Troubleshooting Desktop AppsTroubleshooting AppLocker Policy ApplicationTroubleshooting Application Compatibility IssuesTroubleshooting Internet Explorer IssuesTroubleshooting Microsoft Edge IssuesAfter completing this module, students will be able to:Troubleshoot desktop app installation issues.Troubleshoot desktop apps.Manage Universal Windows apps.Troubleshoot web browsers.Module 12: Maintaining Windows 10Managing and Troubleshooting Windows ActivationMonitoring and Troubleshooting Computer PerformanceApplying Applications and Windows UpdatesLab : Monitoring and Troubleshooting PerformanceResolve a Performance-Related IssueResolve a CPU-Related Performance IssueResolve a Disk-Related Performance IssueAfter completing this module, students will be able to:Manage and troubleshoot volume activation in Windows operating systems.Monitor and troubleshoot Windows 10 performance.Monitor and troubleshoot Windows 10 performance.Update applications and Windows 10.Update applications and Windows 10. Module 13: Recovering Data and Operating SystemFile Recovery in Windows 10Recovering an Operating SystemLab : Recovering DataResolving Issues with Previous VersionsProvision Computer to Comply with Company StandardsLab : Provisioning Computer to Comply with Company StandardsResolving Issues with Previous VersionsProvision Computer to Comply with Company StandardsAfter completing this module, students will be able to:Recover files in Windows 10 by configuring and using file-recovery features. Recover a computer that is running Windows 10.