Mystery shopping/ Training and recruitment

Studying in Malta
Online

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Informazione importanti

  • Corso
  • Online
Descrizione

Our unique mystery Shopping audit system provides management with real client feedback about aspects including staff grooming & approach, customer care,sales techniques,outlet atmosphere & decor. Our online system is one of the best in the world,guaranteeing prompt response and management tools such as league tables and trend reports.These projects can be utilised to effect staff performance analysis where the individual staffs traits are assessed and monitored. This will then lead to other services we provide including training and recruitment.

Informazione importanti

Programma

Our training courses can be tailor made to reflect the Mystery Guest Audit results and focus on your company culture and standards. Courses are informative,intensive,interactive and interesting. Our training will help to motivate staff,provide them with the right methods towards providing Service Excellence. Most popular courses are Customer Care - Exceeding Expectations every time and SellWell-SEllMore-Successful Steps to selling. We also do one to one coaching.


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