Sales Management in Microsoft Dynamics CRM 2011 (MOC 80291)

This course is designed for new partners and customers of Microsoft Dynamics CRM that want to learn about the available sales features in the Microsoft Dynamics CRM product.

Before attending this course, students must have:

• General working knowledge of customer relationship management
• General understanding of business processes
• General working knowledge of Microsoft Windows.

After completing this course, students will be able to:

• Gain a conceptual understanding of the Microsoft Dynamics CRM sales process
• Understand the role of the core record types used in Sales Management
• Discuss when to use leads to qualify or disqualify opportunities
• Use process dialogs to automate lead and opportunity management
• Use the Product Catalog
• Create Price Lists for campaigns and special offers
• Create orders, quotes and track order fulfillment
• Use Lists, Views and Charts to obtain important sales information
• Work with and create dashboards

This course introduces the capabilities of Sales Management in Microsoft Dynamics CRM that allow you to track and manage the sales process from potential to close. It provides insight on using the Product Catalog and process sales information. It also introduces some of the tools used to analyze and report on sales information.

Oggi gli architetti IT, i decision maker e i network managers si trovano ad affrontare una sempre più crescente varietà di nuove tecnologie, soluzioni e prodotti per l'informazione e le infrastrutture di comunicazione. Sviluppiamo soluzioni enterprise personalizzate ed economicamente efficaci che sfruttano al massimo il potenziale delle nuove tecnologie. Tutte le nostre soluzioni sono focalizzate su standard internazionali.