Supporting and Troubleshooting Windows 10

Eduteam Srl
A Milano

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Informazioni importanti

  • Corso
  • Milano
  • 40 ore di lezione
  • Durata:
    5 Giorni
  • Quando:

Describe the processes involved in planning and using a troubleshooting methodology for Windows 10. Troubleshoot startup issues and operating system services on a Windows 10 PC. Resolve issues related to hardware devices and device drivers. Troubleshoot Windows 10 PCs remotely. Troubleshoot issues related to network connectivity. Troubleshoot client configuration failures and GPO application issues. Troubleshoot issues related to user settings. Troubleshoot remote connectivity issues. Resolve issues related to accessing resources from computers that are domain-joined. Resolve issues related to accessing resources from computers that are not domain-joined. Troubleshoot issues related to application installation and operation. Recover a PC running Windows 10.

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· Requisiti

Before attending this course, students must have: Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS). Microsoft Active Directory Domain Services (AD DS) principles. Understanding of the Public Key Infrastructure (PKI) components. Windows Server 2012 R2 fundamentals. Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2.


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Cosa impari in questo corso?

Windows 10


eduteam EDUTEAM
eduteam EDUTEAM


Module 1: Resolving Network Connectivity Issues
Determining Network Settings
Troubleshooting Network Connectivity
Troubleshooting Name Resolution

Module 2: Troubleshooting Remote Connectivity
Troubleshooting VPN Connectivity Issues
Troubleshooting DirectAccess

Module 3: Troubleshooting Resource Access Within a Domain
Troubleshooting File Permissions Issues
Recovering Files Encrypted by EFS
Troubleshooting Printer Access Issues

Module 4: Troubleshooting Resource Access for Non Domain Member Clients
Configuring and Troubleshooting Device Registration
Configuring and Troubleshooting Work Folders
Configuring and Troubleshooting OneDrive Access

Module 5: Troubleshooting Group Policy
Overview of Group Policy Application
Resolving Client Configuration Failures and GPO Application Issues

Module 6: Troubleshooting Startup Issues
Overview of the Windows 10 Startup Recovery Environment
Troubleshooting Startup Settings
Troubleshooting Operating System Services Issues
Recovering BitLocker-Protected Drives

Module 7: Troubleshooting Hardware and Device Drivers
Troubleshooting Device Driver Failures
Overview of Hardware Troubleshooting
Troubleshooting Physical Failures
Monitoring Reliability
Configuring the Registry

Module 8: Troubleshooting Remote Computers
Using Remote Desktop
Using Remote Assistance
Remoting with Windows PowerShell

Module 9: Troubleshooting User Settings
Troubleshooting Sign In Issues
Troubleshooting the Application of User Settings

Module 10: Implementing a Troubleshooting Methodology
Overview of Windows 10
Introduction to the EDST Job Role
Overview of the Troubleshooting Steps
Troubleshooting Tools

Module 11: Recovering Data and Operating System
File Recovery in Windows 10
Recovering an Operating System

Module 12: Troubleshooting Applications
Troubleshooting Desktop App Installation Issues
Troubleshooting Desktop Apps
Managing Windows Store Apps
Troubleshooting Access to Company Web
Module 13: Maintaining Windows 10
Managing and Troubleshooting Windows Activation
Monitoring and Troubleshooting Computer Performance
Applying Applications and Windows Updates

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