TP361G IBM SmartCloud Control Desk 7.5.1 Service Request Management Fundamentals

Overnet Education
A Segrate

1.400 
+IVA
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Informazione importanti

  • Corso
  • Segrate
  • Durata:
    3 Giorni
Descrizione

This course introduces you to the fundamental concepts of managing a Service Desk using IBM SmartCloud Control Desk. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to create and resolve service requests, incidents, and problems. You also learn to manage a service catalog, obtain user feedback through surveys, and generate reports.

Informazione importanti
Sedi

Dove e quando

Inizio Luogo
Consultare
Segrate
Via Cassanese, 224, Palazzo Mantegna, Scala A, 20090, Milano, Italia
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Cosa impari in questo corso?

Management

Programma

  • Overview
  • Service Management
  • The Service Desk
  • Service Requests, Incidents, and Problems
  • The Service Catalog
  • Self Service
  • Workflows
  • Service Level Agreements
  • Surveys
  • Reports

Dotazione:
Each participant will have a station set up with operating systems and software needed for the exercises.


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