TR691G IBM Maximo for Service Providers 7.5.3

Overnet Education
A Segrate

1.650 
+IVA
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Informazione importanti

  • Corso
  • Segrate
  • Durata:
    3 Giorni
Descrizione

Service providers who manage assets must improve service levels and customer response while improving cash flow and controlling costs. Many companies transfer specific functions to the service provider, improving focus on core business and mission while reducing overhead. This 3-day workshop guides you through IBM Maximo for Service Providers 7.5.3. Students perform hands-on exercises developing service level agreements, create response plans, develop customer agreements, complete work orders and complete service requests. Finally, students bill the customer.

Informazione importanti
Sedi

Dove e quando

Inizio Luogo
Consultare
Segrate
Via Cassanese, 224, Palazzo Mantegna, Scala A, 20090, Milano, Italia
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Programma

IBM Maximo for Service Providers

  • The Service provider solution
  • Service Provider applications

Service Provider base configuration

  • System Configuration and initial data setup overview
  • Entering and configuring organizations and sites
  • Locations and classifications
  • Defining and registering users and labor
  • Price books and condition-enabled items

The Service Level Agreement (SLA) application

  • SLA overview
  • SLA application tabs
  • SLA matching and setting
  • SLA exercise scenario
  • Response plans

Customer Agreements

  • Customer Agreement tab
  • Billing schedule
  • Price schedules
  • Terms and conditions
  • Customer agreement exercise

Service Provider workflow automation

  • Workflow implementation overview
  • Workflow applications
  • Supporting applications overview

Service Provider service requests

  • Overview
  • The Service Request for Service Providers application

Service Provider billing

  • Billing
  • Customer review

Dotazione:
Each participant will have a station set up with operating systems and software needed for the exercises.


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