TR691G IBM Maximo for Service Providers 7.5.3
Corso
A Segrate
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Descrizione
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Tipologia
Corso
-
Luogo
Segrate
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Durata
3 Giorni
Service providers who manage assets must improve service levels and customer response while improving cash flow and controlling costs. Many companies transfer specific functions to the service provider, improving focus on core business and mission while reducing overhead. This 3-day workshop guides you through IBM Maximo for Service Providers 7.5.3. Students perform hands-on exercises developing service level agreements, create response plans, develop customer agreements, complete work orders and complete service requests. Finally, students bill the customer.
Sedi e date
Luogo
Inizio del corso
Inizio del corso
Opinioni
Programma
IBM Maximo for Service Providers
- The Service provider solution
- Service Provider applications
Service Provider base configuration
- System Configuration and initial data setup overview
- Entering and configuring organizations and sites
- Locations and classifications
- Defining and registering users and labor
- Price books and condition-enabled items
The Service Level Agreement (SLA) application
- SLA overview
- SLA application tabs
- SLA matching and setting
- SLA exercise scenario
- Response plans
Customer Agreements
- Customer Agreement tab
- Billing schedule
- Price schedules
- Terms and conditions
- Customer agreement exercise
Service Provider workflow automation
- Workflow implementation overview
- Workflow applications
- Supporting applications overview
Service Provider service requests
- Overview
- The Service Request for Service Providers application
Service Provider billing
- Billing
- Customer review
Dotazione:
Each participant will have a station set up with operating systems and software needed for the exercises.
Hai bisogno di un coach per la formazione?
Ti aiuterà a confrontare vari corsi e trovare l'offerta formativa più conveniente.
TR691G IBM Maximo for Service Providers 7.5.3