TR711G Tivoli's Process Automation Engine 7.5 Fundamentals

Tivoli Process Automation Engine overview

• Lesson 1: Overview
• Lesson 2: The IBM Service Management products
• Lesson 3: Basic navigation
• Lesson 4: Start Centers

Components and architecture

• Lesson 1: Architecture and engine components
• Lesson 2: Engine Administrative Workstation directory structure
• Lesson 3: System properties

Foundation Data

• Lesson 1: Engine financial configuration
• Lesson 2: Sites, locations, and systems
• Lesson 3: Classifications

Security

• Lesson 1: System security configuration
• Lesson 2: Groups and system privileges
• Lesson 3: People, users, labor, and crafts
• Lesson 4: Conditional security

Database Architecture

• Lesson 1: Database configuration
• Lesson 2: E-Signature and E-Audit

Work Management

• Lesson 1: Introduction to work management
• Lesson 2: Work orders and job plans
• Lesson 3: Activities, tasks, and automated flow control

Application Customization

• Lesson 1: Managing domains
• Lesson 2: Application Designer
• Lesson 3: Migration Manager

Automation

• Lesson 1: Cron tasks
• Lesson 2: Email, communication templates, and the bulletin board
• Lesson 3: Escalations and actions
• Lesson 4: Scripting interfaces

Workflow

• Lesson 1: Introduction to workflow
• Lesson 2: Workflow administration
• Lesson 3: Workflow design

Reporting

• Lesson 1: Data analysis overview
• Lesson 2: QBEs, KPIs, and predefined reports
• Lesson 3: Adhoc Reports using QBRs
• Lesson 4: Report administration

Integration

• Lesson 1: Integration framework overview
• Lesson 2: Integration framework examples

Troubleshooting

• Lesson 1: Logging and appenders
• Lesson 2: Troubleshooting

Dotazione:
Each participant will have a station set up with operating systems and software needed for the exercises.