Exceeding Guest Expectations, Impressing Your Guests With Excellence

Reception Academy

£ 19 - (21 )

Informazione importanti

  • Corso
  • Beginner
  • Online
  • Durata:
  • Quando:
    Da definire

This superb online training course on Exceeding Guest Expectations is ideal for anyone who would like to learn how to provide exceptional customer service and impress their guests.

Completing this online course will help you to continue your professional development and career progression from the comfort of your own home.

This course specifically caters to the needs of the hospitality industry and is ideal for those who already work in a customer facing environment wishing to enhance their customer service skills.

Informazione importanti
Quali sono gli obiettivi della formazione?

You will become more knowledgeable and gain an invaluable understanding of guest needs and learn how to make a guest feel special by going above and beyond of what is expected.

Not only will you learn to anticipate your guests’ needs you will recognize how to offer solutions in a highly professional manner. Being able to anticipate your guests’ needs will help you greatly in developing your skills and stand out as an exceptional team member.


Dove e quando

Inizio Luogo
Da definire

Cosa impari in questo corso?

Decision Making
Persuasion Skills
Conflict Resolution
Problem Solving
Customer Service
Communication Skills
Organizational Skills
Effective Communication
Customer relationship
Customer satisfaction
Hotel reception
Reception Skills
Customer Management
Hotel Receptionist
Guest Expectations


This online course enables you to navigate through previous slides in order to listen to conversations and instructions as many times as you find necessary.

Featuring professional audio voice-overs the user can listen to a native English speaker, further improving your English language skills when communicating.

All our courses are designed and created by professionals bearing in mind that learning should be interesting, fun and beneficial to the user.

All online courses are available instantly once purchased.

Topics covered:

✅ What is exceeding expectations

✅ What guests expect

✅ Why you must stand out

✅ How the Guest benefits

✅ How exceeding expectations benefits you