Experience SAP Hybris Solutions



Informazioni importanti

  • Corso
  • Online
  • Quando:

If you would like to enroll for this course, there are no formal prerequisites or limitations. The course is free and open for everyone. Just register for an account on openSAP and go for the course!

Informazioni importanti

Dove e quando

Inizio Luogo

Cosa impari in questo corso?

IT Development
IT Management
Sales Training
Service Management


Course informationCourse Summary

Traditional CRM tools are fast becoming obsolete. They often don’t have the necessary breadth to satisfy the growing demand for omnichannel customer engagement. What businesses need is a comprehensive approach to engage with customers consistently, across all touchpoints and functional activities, not just via stovepipe solutions for e-commerce, point-of-sale, marketing, social media, sales force automation, or customer service in isolation.

This course will give you detailed insight into SAP Hybris solutions, and you’ll see how SAP Hybris is reshaping Customer Engagement & Commerce (CEC) as a new software category beyond traditional CRM. In various demos and system exercises, you can experience how these solutions help to improve sales, enhance brand loyalty, optimize customer service, and increase marketing performance in the new digital age and along the customer journey. In addition, you’ll learn how SAP Hybris solutions can be adapted and integrated within the SAP Hybris front office and to back-office systems like SAP ERP or SAP S/4HANA.

The content of this course is brand new and also serves as enablement material for the SAP Hybris field organization and for our partners (as “SAP Hybris Experience Workshop”). Due to its popularity, you can now access the content via openSAP.

Please note: Weeks 2 and 3 contain additional units, and you’ll need more time to complete the content.

Course Characteristics

    • Starting from: June 20, 2016, 09:00 UTC. (What does this mean?)

    • Duration: 4 weeks ( 5 – 7 hours per week)

    • Final exam: July 18, 2016, 09:00 UTC – July 26, 2016, 09:00 UTC

    • Course language: English

    • How is an openSAP course structured?

Course Content

Week 1: SAP Hybris Strategy & Commerce

Week 2: SAP Hybris Billing & Marketing

Week 3: SAP Hybris Sales & Service

Week 4: SAP Hybris Integration & Technology

Week 5: Final Exam

Target Audience

    • Anyone interested in SAP Hybris solutions who wants to go “beyond CRM”

    • Line-of-business owners and business IT specialists responsible for marketing, commerce, billing, and sales and service

    • Enterprise architects and IT managers

Course Requirements

You need no previous knowledge or technical background to participate in this course.

Development Systems

This course is based on multiple online lectures. Throughout the course, you’ll have the possibility to gain hands-on experience in SAP Hybris solutions by performing exercises in SAP Hybris Commerce, Marketing, and Cloud for Customer. There are no prerequisites for doing this. The systems are free-of-charge.