Learn essential Hospitality English Language!

Hospitality English - 2 Week Course

Reception Academy
A London, City of London (Inghilterra)
2 opinioni

£ 189 - (211 )

Informazioni importanti

Tipologia Short course
Livello Beginner
Inizio In 2 sedi (Inghilterra)
Durata 10 Days
Inizio lezioni 28/08/2017
altre date

Are you interested in acquiring the essential English skills that enable you to work in the hospitality career in the United Kingdom? If so, undertake this interactive and practical Hospitality English Course delivered by Reception Academy and advertised in emagister.co.uk.

The programme of the course has been designed in partnership with UK hotels in order to meet the highest industry standards. It consists of practical exercises and interesting conversations –for example in a lift, to welcome guests or explain the bill. Candidates will also learn hotel vocabulary, how to handle difficult customers and forbidden service phrases, as well as the language used in accounts, marketing and by housekeeping, among others.

The course consists of 30 hours of training divided into 10 days. Candidates will receive a course workbook and will have access to pronunciation checks, a universal phonetic alphabet and visual and listening exercises. They will also perform voice recognition and recoding exercises. Upon completion of the course successful candidates gain a certificate of completion.

Informazioni importanti
Quali sono gli obiettivi della formazione?

During this two (2) week course you improve your understanding of hospitality terminology and focus on real life situations you will face whilst working in Hotels.

È la formazione giusta per me?

This interactive Hospitality English course is designed for individuals looking to develop their professional language and conversational skills, specifically for use within the hospitality and customer service sector.

Qual è il processo di iscrizione?

To enrol, book online:

- Visit our website
- Choose the course you want to do
- Decide the preferred start date for your course
- Select your preferred time
- Choose your payment option (paid-in-full discounted rate or instalment rate)
- Enter your details (including payment details)
- You will receive an email confirmation of booking
- Please complete the registration process by adding a password for your account.

: Take advantage of our Advanced Purchase Rate and benefit from a 5% discount. Book any classroom course at least 6 weeks before the course is due to start and automatically receive a 5% discount on check out.

Requisiti: We welcome all individuals from any nationality who are passionate about the industry to enrol today.

Certificate of attendance from Reception Academy


Dove e quando

Inizio Luogo
28 agosto 2017
20 novembre 2017
City of London
16 Brune Street, London, Inghilterra
Visualizza mappa
28 agosto 2017
20 novembre 2017
E1 7NJ, London, Inghilterra
Visualizza mappa
Inizio 28 agosto 2017
20 novembre 2017
City of London
16 Brune Street, London, Inghilterra
Visualizza mappa
Inizio 28 agosto 2017
20 novembre 2017
E1 7NJ, London, Inghilterra
Visualizza mappa


Giusy Vitale
Il meglio I have literally loved the Hospitality English course. I spent such lovely time in the class with my classmates and our teacher, Ramin. He is an excellent trainer who loves his job so much and because of this you can learn a lot from him. I would have liked all of my teacher had been like him. We have learnt, having fun at the same time. I highly recommend Reception Academy to anyone willing to enter the Hospitality Industry.

Da migliorare Nothing.

Corso realizzato: Febbraio 2017 | Consiglieresti questo centro?
Silvestro Fois
Il meglio Hospitality English Language Course (2 weeks) was a stunning knowledge in a truly expert and benevolent environment. My english skills have been improved and I was given an essential learning of hospitality language, both things in the same course, astounding!!! A big thanks goes to instructor Ramin, an exceptionally decent, proficient and rousing individual who adores his occupation and works with energy. I emphatically prescribe this course to all individuals who longing to work, or as of now work, as assistant. Good fortunes!!!

Da migliorare Nothing was bad.

Corso realizzato: Novembre 2015 | Consiglieresti questo centro?

Cosa impari in questo corso?

English Language
Business English
Advanced English
English Conversation
Telephone Skills
Customer Care
Customer Service
Communication Skills
English Food
Basic English
Intermediate English
Customer Management
Hotel terminology


UK 5* Hotel essential language skills:
  • Welcoming guests
  • Holding a conversation
  • Follow up conversations
  • Conversations in a lift
  • Small talk
  • Communication between departments
  • Telling the time
  • Giving directions
  • Floor levels
  • Dates
  • Phone conversations
  • Recommending places to visit
  • Show round language
  • Essential hotel vocabulary
  • Phonetics
  • Intonation
  • Language used at the Reception Desk
  • Check-In vocabulary & conversations
  • Check-Out vocabulary & conversations
  • Language used in the Restaurant
  • Up-selling services & facilities
  • Language used by Sales & Marketing
  • Describing a room/room categories
  • Language used by Reservations
  • Taking a booking
  • Selling a room
  • Language used by Housekeeping
  • Special occasions
  • Language used in Accounts
  • Obtaining Method Of Payment (MOP)
  • Explaining the bill
  • Checking guest satisfaction
  • Handling difficult situations & complaints
  • British English versus American English
  • Forbidden service phrases
  • Use of positive language
  • Employment vocabulary
  • Basic interview phrases
  • Conflict in the workplace

Methods of learning:
  • Student voice recordings
  • Intonation checks
  • Voice recognition exercises
  • Tutorial videos
  • Visual exercises
  • Listening exercises
  • Dictations
  • Pronunciation checks
  • Conversations
  • Interactive language games
  • Use of Reception Academy Workbook
  • Phonetic alphabet (universal alphabet)