Hotel Receptionist & Opera PMS V5 - 4 Week Course

Reception Academy
A London eCity of London, City of London (Inghilterra)
  • Reception Academy

£ 759 - (853 )
IVA inc.

I fell in love with Reception Academy the first time I visited the premises and my heart told me that this was the right place to be. What makes the Academy an exception is that we felt so comfortable in the classroom, it is well equipped and ...


Informazione importanti


Have you always wanted to work as a hotel receptionist in a top hotel? The Hotel Receptionist & Opera Property Management System Course offered by Reception Academy is the market leading training course, since will provide you with the skills and knowledge required to work in the best hotels in the United Kingdom and abroad.

This course is focused in the practical training and its programme is tailored in partnership with over 500 hotels, such as Premier Inn, Hilton, Hyatt, Marriot, etc. Accordingly, you will learn hotel terminology, up selling techniques, booking procedures and customer service techniques, such as welcoming guests or dealing with guest complaints using a replica hotel reception desk. Students will also have access to a computer to learn how to use Opera Property Management System V5 the software used in most hotels in the UK – check-in and check-out, hotel accounts, etc. Apart from that, you will also gain interview skills in order to improve your job prospects.

Upon successful completion of the course, a graduation ceremony takes place in 4*/5* London hotels to introduce the graduates to human resources staff working for partner hotel branches. In addition, a profile of each graduate consisting of CV, photograph, contact details and employment preferences is created in the academy website, where partnered hotels can access in order to find applicants.

If you have any further questions, do not hesitate to ask for more information through Emagister's website.

Informazione importanti
Quali sono gli obiettivi della formazione?

This popular course has been designed for individuals looking to begin a career in the Hospitality industry. Our training ensures you have all the essential skills needed to be an exceptional Hotel Receptionist, leading to potential employment in Hotels worldwide.

È la formazione giusta per me?

At the Academy it is our goal to ensure you acquire the essential skills under our guidance and set you on the right path for your future. This course is tailored to meet the requirements of individuals with no previous Hotel Receptionist experience. Consequently anyone from any professional background, nationality or age is welcome to join the course.

Qual è il processo di iscrizione?

To enrol, book online:

- Visit our website
- Choose the course you want to do
- Decide the preferred start date for your course
- Select your preferred time
- Choose your payment option (paid-in-full discounted rate or instalment rate)
- Enter your details (including payment details)
- You will receive an email confirmation of booking
- Please complete the registration process by adding a password for your account.

: Take advantage of our Advanced Purchase Rate and benefit from a 5% discount. Book any classroom course at least 6 weeks before the course is due to start and automatically receive a 5% discount on check out.

Requisiti: Conversational level of English and passion for the Hospitality Industry. Those applicants who do not have a conversational level of English are advised to complete our Hospitality English Language course.



Dove e quando

Inizio Luogo
03 ottobre 2016
City of London
16 Brune Street, London, Inghilterra
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31 ottobre 2016
28 novembre 2016
City of London
16 Brune Street, London, Inghilterra
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31 ottobre 2016
28 novembre 2016
E1 7NJ, London, Inghilterra
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03 ottobre 2016
E1 7NJ, London, Inghilterra
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Le opinioni degli alunni

"Opera V5 in a fantastic way of training"

  • The people who had attended this course say that they have been trained very well by excellent trainers. In fact they are said really experienced.
  • This course is designed to help trainees acquire the basic and most important skills needed to become an exceptional Hotel Receptionist. They say they have been trained not only to use in a fast, accurate and professional manner Opera PMS 5.0, but also to handle guest complaints and to deliver an excellent service behind the reception desk. This course made them feel prepared for any challenge that may arise.
  • Some of them said that they met a lot of intresting people and that the course has made them more confident.
  • In general they say they are really happy with what they have learned, they have been spending a nice time and recommend the course to people looking for a similar one.
L'aspetto migliore del corso
  • Acquirement of the basic and most important skills needed to become an exceptional Hotel Receptionist.
  • Excellent trainers and great staff.
  • The course has made participant more confident.
Cosa si può migliorare
  • Anything

Il meglio Hello! Hotel Receptionist and Opera V5 training was one of the best choices in my life so far. I am very satisfied with the programme and I'm very glad that I had the opportunity to meet Ramin Semsarilar as a trainer. A big thank you for making class so enjoyable, for the wonderful ideas and motivating stories and for sharing your passion for hospitality with us. I highly recommend Reception Academy to anyone who is looking to advance their career in the Hospitality Industry.

Da migliorare I have enjoyed everything about this course.

Corso realizzato: Giugno 2016 | Recomendarías este centro? Sí.

Il meglio I joined Reception Academy for this course even if I already had experiences as Hotel Receptionist in my country of origin, and from the very first lesson I was amazed at seeing how many things I still can learn to improve my professionality to work in London. The experienced teacher: Mr Ramin Semsarilar really puts his effort in making the lesson interesting and maintaining the enthusiasm alive all day long! The Academy is clean and the lesson's room is just as seen in the pictures on the website, equipped with all is needed. So far I am more than happy to have found Reception Academy and enrolled for this course!

Da migliorare I liked everything.

Corso realizzato: Giugno 2016 | Recomendarías este centro? Sí.

Il meglio Four intensive weeks, experienced trainers, nice environment and great possibilities of finding a job already on the day of graduation. You feel that they care about you from the first day of training untill the day you find a job. I can not wait to start the reservation agent training. ;-)

Da migliorare It depends on the trainees also, but maybe we should do more Opera pms practice (exercises).

Corso realizzato: Maggio 2016 | Recomendarías este centro? Sí.

Cosa impari in questo corso?

English Conversation
Interview Techniques
Customer Service
Sales Techniques
Communication Skills
Sales Process
5* Brand Standards
Booking procedures
Hotel terminology
Reservation procedures
Hotel accounts
Hospitality Communication
Opera PMS


UK 5* Hotel procedures and brand standards:

  • Customer service procedures; Welcoming guests upon arrival and using correct terminology
  • Checking guests in and out and all other booking/reservation procedures

Opera PMS Version 5 reservation system:

  • Checking –In and Checking-Out guests using the software
  • Introduction to Hotel Accounts used in Front of House
  • This market leading hotel reservation software is utilised by many UK and International Hotels

Sales & guest interaction:

  • Role play sessions using our replica Hotel Reception desk in our classrooms
  • Becoming familiar with hotel terminology (specific language used in the UK)
  • Learning to up-sell a room to a guest
  • Guest complaint handling

Employment Assistance:

  • CV writing skills; guidance on creating the correct CV for Hotels
  • Interview techniques; guidance on how to perform in an interview
  • Career path planning for a clear understanding of your future in the hospitality industry