Hotel Reservations Agent - 4 Week Course

Reception Academy
A London, City of London (Inghilterra)
  • Reception Academy

£ 759 - (850 )
IVA inc.

Before enrolling in this course, I visited the Reception Academy and Ramin welcomed me and answered all my questions. The staff was very friendly too. I learned about Opera and upsell techniques, but this course also focused on the practice ...


Informazione importanti


Do you want to work in the hospitality field? Are you in need of a career change? Reception Academy offers this Hotel Reservations Agent course!

This four (4) week course combines essential theory with practical exercises that will give you the knowledge and the skills to work in Reservations Department of any major Hotel in the world.

During four weeks you will develop and acquire the knowledge and practice needed to work as a Hotel Reservation Agent. If you have any questions or doubts, ask for more information through Emagister's website.

Informazione importanti
Quali sono gli obiettivi della formazione?

This comprehensive Hotel Reservation Agent course combines theory and practical exercises to ensure the student has the knowledge and skills to work in any Reservations Department of any major international hotel.

È la formazione giusta per me?

This course was created in conjunction with international hotels therefore all relevant subjects are covered to ensure our students graduate as exceptional professional Hotel Reservations Agents. This course is specifically suited to individuals who wish to expand upon their skill set and therefore progress their career.

Qual è il processo di iscrizione?

To enrol, simply book online:

- Visit our website
- Choose the course you want to do
- Decide the preferred start date for your course
- Select your preferred time
- Choose your payment option (paid-in-full discounted rate or instalment rate)
- Enter your details (including payment details)
- You will receive an email confirmation of booking
- Please complete the registration process by adding a password for your account.

: Take advantage of our Advanced Purchase Rate and benefit from a 5% discount. Book any classroom course at least 6 weeks before the course is due to start and automatically receive a 5% discount on check out.

Requisiti: To participate in this course all applicants must have conversational level of English. Those applicants who do no have a conversational level of English are advised to complete our Hospitality English Language course.

Certificate of attendance from Reception Academy


Dove e quando

Inizio Luogo Orario
31 ottobre 2016
City of London
16 Brune Street, London, Inghilterra
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Monday to Friday from 12:00 to 16:00
31 ottobre 2016
E1 7NJ, London, Inghilterra
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Il meglio Graduated end of April. I took in a considerable measure and the preparation given was in an exceptionally proficient Manner. it's ideal for the individuals who need to grow their learning or make a new beginning into a profession in reservations. Much obliged to you to Martin and Pierre for everything. I exceptionally suggest.

Da migliorare Nothing.

Corso realizzato: Settembre 2015 | Recomendarías este centro? Sí.

Il meglio Before enrolling in this course, I visited the Reception Academy and Ramin welcomed me and answered all my questions. The staff was very friendly too. I learned about Opera and upsell techniques, but this course also focused on the practice. Just after I finished this course, I got interviews and shortly after that I received a position I wanted because they also help you to write your CV and prepare you for interviews.

Da migliorare Nothing bad.

Corso realizzato: Luglio 2016 | Recomendarías este centro? Sí.

Cosa impari in questo corso?

Basic IT
Hospitality Management
Customer Service
Sales Techniques
Sales Strategy
Communication Skills
Organizational Skills
Skills and Training
Sales Training
Multiple Bookings
Setting up of Routing and Sharing
Rate Structure
Sales plan
Reservation procedures
Hotel Receptionist
Hotel procedures


Course Material covered:
  • Processing bookings via phone
  • Group/multiple bookings
  • Booking from allocation
  • 3rd party payment requirements
  • Processing of pre-paid and deposit rates
  • Arrival checks, follow up and chasing payment guarantee
  • Rate structure and cancellation policies
  • Up-Selling services
  • Understanding of market codes, source and channels
  • Basic understanding of global distribution systems and Opera PMS options
  • Revenue per available room (RevPAR), average daily rate (ADR) and commission calculations
  • Setting up of routing and sharer
  • Room type balancing
  • Processing day use bookings
  • Pay master accounts
  • Essential billing instruction
Inclusive of the price:
  • Certificate of completion for “Hotel Reservations Agent”
  • Hotel specific Reception Academy CV
  • Profile photograph to be attached to CV
  • Individual profile on the Reception Academy website, which is accessible to over 500 hotels
  • Graduation ceremony in a 4/5 star hotel attended by Hotel staff recruiters
  • Reception Academy stationery
  • Tea & Coffee