Introductory Certificate In Hospitality Customer Service

West Herts College
A Watford (Inghilterra)

Chiedi il prezzo

Informazione importanti

  • Corso
  • Watford (Inghilterra)
  • Durata:
    1 Week
Descrizione

The programme enables understanding of the importance of good customer service in all sectors of the industry, identifying organisational needs and expectations in respect of service levels delivered in all businesses.
Suitable for: Anyone working in a customer facing role within the hospitality industry.

Informazione importanti

Requisiti: None.

Sedi

Dove e quando

Inizio Luogo
23 ottobre 2009
22 gennaio 2010
26 febbraio 2010
30 aprile 2010
25 giugno 2010
Watford
Langley Road, WD17 4YH , Hertfordshire, Inghilterra
Visualizza mappa

Cosa impari in questo corso?

Hospitality Management
Hospitality
Customer Service

Programma

Course suitability

Anyone working in a customer facing role within the hospitality industry.

Information about the course

The programme enables understanding of the importance of good customer service in all sectors of the industry, identifying organisational needs and expectations in respect of service levels delivered in all businesses.

Presenting a professional image, communication skills and complaint handling.

Additionality

When will I receive my results?

Results will be forwarded on as soon as they are received at the college.  Please note that certificates, where awarded, can take up to 4 months to be received at the college before forwarding on to learners.

Assessment

A True/False question paper at the end of the course.

Progression

Level 2 Customer Service.

 

Ulteriori informazioni

Payment options: UK/EU Fee : £57.00 Overseas Fee : £86.00 Part-time enrolments are subject to an additional annual registration fee of £10 payable once only per academic year (exemptions may apply).