ITIL Professional Course (Without Exam)

Rapid Skillz
Online

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Informazione importanti

  • Short course
  • Beginner
  • Online
  • Durata:
    1 Year
  • Quando:
    Da definire
Descrizione

KnowledgeWoods ITIL Foundation Certification E-Learning Program is a power packed online preparation course which is specially designed to help the ITIL aspirants clear the ITIL Foundation certification exam at the very first attempt. With 24x7 Anytime-Anywhere access from all across the world, the KnowledgeWoods ITIL® eLearning Program is the perfect platform to avail quality ITIL® Foundation Certification Exam Training in an Easy, Flexible, Engaging, and Self-Paced Mode.

Informazione importanti
Quali sono gli obiettivi della formazione?

The course aims to enable understudies to : Expose participants to internationally recognized Best Practice terminology, structure, basic concepts, and the core principles of ITIL® 2011 Foundation Certification practices for Service Management, Help Participants prepare to clear the ITIL® Foundation Certification Exam at the very First Attempt.

Sedi

Dove e quando

Inizio Luogo
Da definire
Online

Cosa impari in questo corso?

Management
Access
IT
Design
IT Management
Service Management

Programma

This course consists of a following contents with the 13 Modules:- Module I -Introduction - Basic Introduction to ITIL® 2011 Foundation Level Examination, Service Management as a Practice, Module II -Service Life Cycle - Goals & Objectives of Life Cycle Components, Overview of the ITIL® Library, Module III -Generic Concepts and Definitions - Understanding of ITIL® terminologies, fundamentals & principles, Module IV -Key Principles and Models - Introduction to entire Lifecycle Stream, Module V -ITIL® Processes - Service Strategy, Service Design, Service Transition, Service Operation, Module VI -ITIL® Functions - Service Desk Function, Technical Management & Application Management, IT Operations Management & IT Operations Control, Facilities Management, Module VII -ITIL® Roles - Key Service Management Roles, Responsibilities of Process Owner, Process Manager, Service Owner & Process Practitioner, RACI Model, Module VIII -Service Strategy - Management of Service Portfolio, Business Relationship Management, Financial Management for IT services, Module IX -Service Design - Service Level Management, Service Catalogue & Availability Management, Supplier Management, Capacity management & Design Coordination, Module X -Service Operation - Understanding Incident Management & Problem Management, Overview of Event Management, Request Fulfillment & Access Management, Module XI -Service Transition - Study of Change Management, Knowledge Management, Release & Deployment Management, Transition Planning & Support, Service Asset & Configuration Management, Module XII -Continual Process Improvement - Understanding the 7 Step Improvement Process, Module XIII -Technology & Architecture - Service Automation, Service Management Processes, Integrating Various Components.

Ulteriori informazioni

This Course is made for Students and they can find an opportunity to be a Software Architect, Information System Manager.