Managing Internal and External Culrural Diversity (London)

HRODC Postgraduate Training Institute
A Central London (Inghilterra)

£ 4.000 - (4.554 )

Informazioni importanti

  • Corso
  • Central london (Inghilterra)
  • Durata:
    5 Days
  • Quando:

Limited Objectives: By the conclusion of the established learning activities, delegates will be able. to: Develop a working definition of communication. Determine the important role that an initiator plays in contributing to an effective communication process. Determine when communication attempt has been successful. Determine the factors that contribute to successful communication. Make definite judgment as to when it is appropriate to release particular types of information.
Suitable for: This course is designed for: Managers. Professionals who supervise and interact with a diverse work force. Front Line Staffs who deals with other cultures. Human Resource Professionals. Human Resource Managers; and. Those involved in multinational projects and programmes

Informazioni importanti

Requisiti: Degree or Work Experience


Dove e quando

Inizio Luogo
Central London
Carburton Street, W1W 5EE, London, Inghilterra
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Cosa impari in questo corso?

Managing Diversity
Diversity Management
Communication Barriers
Communication Training
Effective Communication
Verbal Communication
IT Management


Course Contents, Concepts and Issues

Communication in Organisation
  • Communication: a definition
  • When is communication effective?
  • The role of the communication initiator
  • Modes of transmission of communication
  • Timing of communication
  • Non verbal communication
  • Intentional and unintentional communication
  • Kinesics as communication
  • Kinesiology as communication
  • The counterveiling effects of kinesics and kinesiology
  • Improving organisational communication through an enhanced understanding of kinesics and kinesiology
  • Importance of communication in organisations
  • Communication and work process information
  • Communication and policy initiatives
  • Communicating strategic, tactical and operational strategies
  • Communicating problems and seeking advice
  • Subsystem communication
  • Organisation wide communication
  • Communication and organisational control
  • Communication and decision formulation and implementation
  • Information dissemination as a factor of effective communication
  • Communication and resource allocation
  • Communication barriers -
  • Organisational hierarchy
  • Boss consciousness
  • Mistrust
  • Technical language
  • Technical data
  • Power distance emotion
Organisational Culture and Communication
  • Organisational Culture
  • Task Culture
  • Role
  • Person
  • Power cultures
  • The relationship between organisational culture and organisational structure.
  • Methods of communication
  • Oral Verbal
  • Electronic (Coputer Aided) Communication
Barriers to Effective Coomunication
  • Filtering
  • Selective perception
  • Emotions
  • National Language
  • Culture
  • Cultural differences
  • Miss-management of multiculturalism
  • Gender differences
  • Conflict between body language and spoken words
  • Efforts to avert or eliminate communication barriers
  • The type and level of communication that each organisational culture encourages
  • The extent to which particular organisational cultures encourage or impair communication
  • Discrimination as social identity
  • Understanding and dealing with sentience.
  • The effectiveness of the British legislation in protecting the rights of the disadvantaged groups.
  • Gender disparity in organisations:
  • An analysis of the status of women in the workplace
  • Diversity mismanagement and its consequence for organisational survival:
  • Some case examples
  • Beyond equal opportunities:
  • Towards diversity management
  • Diversity management and effective human resource utilization.
  • Constitution of committees and task forces.
  • Gate keeping:
  • Avoiding ‘resonation'
  • Utilizing marketing intelligence.
  • Activities necessary for an effective management of organisational diversity:
  • Managing organisational culture
  • Ensuring human resource management system is bias free
  • Managing diversity through:
  • Recruitment
  • Training
  • Education
  • Development
  • Managing diversity in:
  • Appraisal
  • Compensation
  • Benefits
  • Promotion
  • Creating a higher career involvement of women:Eliminating dual career routes

Ulteriori informazioni

Payment options: Payments need to be made two weeks prior to course start.