Quality Seal Emagister EMAGISTER CUM LAUDE

Meaningful Conversations/Rapport and Sales

Middlesex University
A London (Inghilterra)

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Informazioni importanti

Tipologia Short course
Inizio London (Inghilterra)
Durata 1 Day
Inizio lezioni Flessible
  • Short course
  • London (Inghilterra)
  • Durata:
    1 Day
  • Inizio lezioni:

You'll go through each step of the sales process, including rapport building, identifying need, planning, making appointments, structuring meetings and closing. Through discussion and exercise, you'll identify the qualities that achieve high performance and referral rates – and learn how to apply these to your own work.

By the end of the session, you'll be able to:

Understand the range of uses for referring potential opportunities

Prepare for and plan an opportunity to meet specific situations and objectives as required

Informazioni importanti
Quali sono gli obiettivi della formazione?

By the end of the session, you'll be able to:

Conduct a 'meaningful conversation' effectively, lawfully and ethically

Record relevant information and outcomes

Prepare for and plan difficult conversations in the workplace.


Dove e quando

Inizio Luogo
The Burroughs, NW4 4BT, London, Inghilterra
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Inizio Flessible
The Burroughs, NW4 4BT, London, Inghilterra
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Cosa impari in questo corso?

Communication Skills
Sales Training
Meaningful Conversations
Rapport building
Questioning skills
listening techniques
non verbal communication
Gaining commitment
Effective closing


This intensive one day course covers the following core competencies:
Creating the right impression
Opening up the conversation
Rapport building
Identifying the customer's criteria for purchasing
Building customer needs
Questioning skills
Dealing with difficult questions
Reacting to buying signals
Questioning and listening techniques
Impact of non verbal communication
Ways to analyse and interpret information gained (facts, evidence, opinion, meaning)
Gaining commitment
Effective closing.