Improve your receptionist skills online!

Message Handling

Reception Academy

£ 18 - (20 )
IVA inc.

Informazione importanti

  • Corso
  • Online
  • Durata:
    1 Day
  • Quando:
    Da definire
  • Campus online
  • Servizio di consultazione
  • Tutoraggio personalizzato

Are you starting your career in hospitality or want to advance your career within the industry? Undertake the Message Handling Course offered by Reception Academy and learn how to take a message professionally using the most used software.

The programme is aimed at everyone working in a customer service environment, especially in the hospitality industry. In just one day candidates learn how to take messages in a professional manner using message templates in order to transfer them into Opera PMS, the management system used in most hotel chains. Students will also learn how to handle difficult customers and scenarios. The course is delivered by Reception Academy and advertised in

This is a one day online course designed with a practical approach. Thus, you will have access to the learning system in order to study and print the materials. The contents of the course include audio voiceovers and slides which you can check as many times as necessary. Therefore you will improve your English language skills through professional audio voiceovers. Candidates will gain an attendance certificate.

Informazione importanti
Quali sono gli obiettivi della formazione?

You will learn how to take a message in a professional manner using message templates, which in turn can be transferred to the appropriate computer programme such as Opera PMS.

È la formazione giusta per me?

This exciting online training course on message handling is ideal for anyone that works in a service environment wanting to improve their skills or planning to start a career in the hospitality industry.

Qual è il processo di iscrizione?

To enrol, book online:

- Visit our website
- Choose the course you want to do
- Choose your payment option
- Enter your details (including payment details)
- You will receive an email confirmation of booking
- Please complete the registration process by adding a password for your account.
- Click the link to the designated course in the email you receive and begin the course!

Requisiti: Access to a computer and the internet.

Certificate of attendance from Reception Academy


Dove e quando

Inizio Luogo
Da definire

Cosa impari in questo corso?

English Language
Telephone Skills
Communication Skills
Telephone answering
IT Management
Telephone management


This online course enables you to navigate through previous slides in order to listen to conversations and instructions as many times as you find necessary. The online course also allows you to print material directly from the learning system.

Featuring professional audio voice-overs the user can listen to a native English speaker, further improving their English language skills when communicating.

All our courses are designed and created by professionals bearing in mind that learning should be interesting, fun and beneficial to the user.

Topics covered in the Message Handling Online Course:

• How to take a message professionally

• Using message templates

• Transferring messages into a hotel computer programme such as Opera PMS

• How to handle difficult situations

• How to take a message at the desk