NCFE Certificate For Airport Passenger Services Agents

West Herts College
A Watford (Inghilterra)

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Informazione importanti

  • Corso
  • Watford (Inghilterra)
  • Durata:
    1 Year
Descrizione

This qualification aims to gain insight into the role and duties of an Airport Passenger Services Agent. It will also provide learners with knowledge of customer care and how to handle the needs of airline passengers.
Suitable for: This qualification will be appropriate for individuals who are seeking employment within the airport passenger service sector as well as those wishing to increase their knowledge of the tourism and passenger transport sectors. Alternatively this could be utilised for individuals who wish to formalise and develop their existing experience and skills.

Informazione importanti

Requisiti: Learners must be 16 or over

Sedi

Dove e quando

Inizio Luogo

Watford
Langley Road, WD17 4YH , Hertfordshire, Inghilterra
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Cosa impari in questo corso?

Transport Management
Transport Security

Programma

Course suitability

This qualification will be appropriate for individuals who are seeking employment within the airport passenger service sector as well as those wishing to increase their knowledge of the tourism and passenger transport sectors.  Alternatively this could be utilised for individuals who wish to formalise and develop their existing experience and skills.

Entry qualifications

Learners must be 16 or over

Information about the course

This qualification aims to gain insight into the role and duties of an Airport Passenger Services Agent. It will also provide learners with knowledge of customer care and how to handle the needs of airline passengers. 

Course content

Unit 1 - Researching the airport industry and the role of a Passenger Services Agent

Unit 2 - Understanding the required knowledge for work at an airport

Unit 3 - Dealing effectively with the processing of passengers

Unit 4 - Identify the boarding procedure for passengers

Unit 5 - Identify the procedure for decontrolling passengers

Unit 6 - Identify the procedure for disembarking passengers

Additionality

When will I receive my results?

Results will be forwarded on as soon as they are received at the college.  Please note that certificates, where awarded, can take up to 4 months to be received at the college before forwarding on to learners.

Assessment

Internally assessed and externally moderated portfolio

Ulteriori informazioni

Payment options: UK/EU Fee : £208.00 Overseas Fee : £470.00 Part-time enrolments are subject to an additional annual registration fee of £10 payable once only per academic year (exemptions may apply).