Operational Management Training

dancing lion training & consultancy
In company
3 opinioni

£ 337 - (387 )

Informazioni importanti

  • Corso
  • In company
  • Durata:
    2 Days
  • Quando:
    Flessible
Descrizione

Who should attend

❖ managers,
❖ quality managers,
❖ performance specialists, and
❖ team leaders.

This training programme is typically delivered in English.
Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates.

Smaller and larger groups may be accommodated, subject to further discussion. Please contact dancinglion for more information.

Informazioni importanti
Sedi

Dove e quando

Inizio Luogo
Flessible
Inhouse

Opinioni

C
Contract Manager Parking
09/11/2016
Il meglio Very enjoyable and well presented. The trainer even provided additional useful information to the course content to help us achieve our objectives.

Da migliorare No negative aspects.

Corso realizzato: Novembre 2016 | Consiglieresti questo centro?
O
Operations manager
09/05/2016
Il meglio The Trainer was outstanding – the best I have ever experienced.

Da migliorare Everything OK.

Corso realizzato: Maggio 2016 | Consiglieresti questo centro?
C
Contract manager
09/09/2016
Il meglio The trainer let the flow of conversation develop. Although my company organised the course, it wasn't a chore to be here.

Da migliorare Nothing bad.

Corso realizzato: Settembre 2016 | Consiglieresti questo centro?

Cosa impari in questo corso?

Performance Management
Quality Systems
Performance
Quality
Quality management
Performance Appraisal
Quality Process
KPI
SLA
Key Performance Indicator
Performance Indicator
Quality Systems
KPI
Quality Systems
KPI

Programma

Programme objectives

❖ understanding how the process of management should work
❖ defining and using a performance management system
❖ the importance of key performance indicators
❖ reviewing current KPIs, SLAs measures and systems
❖ reviewing and improving current management information systems (MIS)
❖ identifying performance gaps
❖ levering performance – exploring ‘what if…’ scenarios
❖ levering performance – validating gaps
❖ levering performance – making it happen
❖ reviewing and setting targets
❖ using the performance management cycle