Quality Management Training

dancing lion training & consultancy
In company
1 opinione

£ 337 - (396 )
IVA inc.

Informazione importanti

  • Corso
  • In company
  • Durata:
    2 Days
  • Quando:
    Da definire
Descrizione


This programme aims to create an environment where quality standards are understood, monitored and managed in conjunction with the growth and development of the individual to meet professional standards.

This course will help you to align individuals to a quality framework and understand the role coaching plays in optimising performance.

This training programme is typically delivered in English.
Translators can be provided at an additional cost.

Informazione importanti
È la formazione giusta per me?


❖ coaches,
❖ quality managers,
❖ performance specialists, and
❖ team leaders with a coaching remit.

Requisiti:

Sedi

Dove e quando

Inizio Luogo
Da definire
Inhouse

Opinioni

Q

10/11/2016
Il meglio I learned more in 2 days than six months at work. Wish I’d been given this training course when I started.

Da migliorare Everything OK.

Corso realizzato: Novembre 2016 | Recomendarías este centro? Sí.

Cosa impari in questo corso?

Telephone Skills
Behavioural Safety
Quality Systems
Coaching Skills
Coaching
Quality
Quality management
Quality Process
Quality Training
Telephone answering
Telephone management
Quality management
Quality Systems

Programma

Programme objectives

❖ why quality is paramount in today’s competitive business environment,
❖ the role of quality management,
❖ defining coaching and its importance to the quality process,
❖ understanding the coaching process and utilising key documentation,
❖ applying the coaching cycle,
❖ building a coaching toolkit and techniques,
❖ preparation for carrying out a formal coaching session,
❖ core steps in staff assessment,
❖ setting the scene for success,
❖ giving initial feedback,
❖ tried and tested coaching methods,
❖ consolidation and reinforcement,
❖ summarising key learnings,
❖ reviewing side-by-side coaching in a telephone environment,

❖ maintaining coaching so that new behaviours become habitual.