The Ultimate Managing Conflict Training Bundle, 4 Courses

Courses For Success

£ 99 - (117 )
IVA inc.

Informazioni importanti

  • Short course
  • Beginner
  • Online
  • Durata:
  • Quando:
  • Lezioni virtuali

Conflict Resolution is a core skill that governs your ability to work through any conflict to achieve a positive solution for all parties involved through negotiation, communication and interpersonal skills.

This comprehensive online bundle includes 4 courses covering topics including Conflict Resolution, Negotiation Skills, Dealing with Difficult Customers and Communication Skills. These 4 courses compliment each other and together will allow you to develop a thorough understanding of Conflict Resolution and how you can develop this essential skill to help you achieve success.

Informazioni importanti
Quali sono gli obiettivi della formazione?

Beginning with our Conflict Resolution course you will learn the six-step process to resolve conflicts of any size, in addition to crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

Next Negotiation Skills will give you an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved. You will develop a sense of understanding your opponent and have the confidence to not settle for less than what you feel is fair. You will learn that an atmosphere of respect is essential, as uneven negations could lead to problems in the future.

Increasing Dealing With Difficult Customers does exactly what it says on the tin, you will learn guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well.

Finally the Communication Strategies course will help you understand the different methods of communication and how to make the most of each of them.

Requisiti: Entry requirements Students must have basic literacy and numeracy skills. Minimum education Open entry. Previous schooling and academic achievements are not required for entry into this course. Microsoft Windows XP, or later Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari) MAC/iOS OSX/iOS 6 or later Modern and up to date Browser (Firefox, Chrome, Safari) All systems Internet bandwidth of 1Mb or faster Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari) Adobe Acrobat Reader


Dove e quando

Inizio Luogo

Cosa impari in questo corso?

Conflict Resolution


  • Course 1 - Certificate In Conflict Resolution
  • Course 2 - Certificate In Negotiation Skills
  • Course 3 - Certificate In Dealing with Difficult Customers
  • Course 4 - Certificate In Communication Strategies

Course Fast Facts:
  • All courses are easy to follow and understand
  • Only 6 to 8 hours of study is required per course
  • Unlimited lifetime access to course materials
  • Study as many courses as you want
  • Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  • You can study from home or at work, at your own pace, in your own time
  • Download printer friendly course content
  • Certificates (IAOTS Accredited)

Ulteriori informazioni

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