{"id":6187,"date":"2020-05-11T18:16:27","date_gmt":"2020-05-11T18:16:27","guid":{"rendered":"https:\/\/www.emagister.it\/blog\/?p=6187"},"modified":"2020-05-11T18:19:22","modified_gmt":"2020-05-11T18:19:22","slug":"crm-microsoft-dynamics-365-il-nuovo-webinar-gratuito-di-pcs","status":"publish","type":"post","link":"https:\/\/www.emagister.it\/blog\/crm-microsoft-dynamics-365-il-nuovo-webinar-gratuito-di-pcs\/","title":{"rendered":"CRM &#8211; Microsoft Dynamics 365, il nuovo webinar gratuito di PCS"},"content":{"rendered":"<p><span style=\"font-weight: 400\">Il centro di formazione Personal Computing Studio S.r.l. \u00e8 lieto di invitare tutti gli utenti di Emagister.it al prossimo webinar gratuito, dal titolo \u201c<strong>CRM &#8211; Microsoft Dynamics 365<\/strong>\u201d che si terr\u00e0 <\/span><span style=\"font-weight: 400\">Venerd\u00ec 15 Maggio 2020 &#8211; Orario 15.00-17.00 oppure Luned\u00ec 18 Maggio 2020 &#8211; Orario 15.00-17.00.<\/span><!--more--><\/p>\n<p><span style=\"font-weight: 400\">L\u2019incontro online ha come obiettivo principale quello di <\/span><span style=\"font-weight: 400\">\u00a0illustrare i vantaggi dell\u2019utilizzo del <\/span><b>CRM di Microsoft Dynamics 365<\/b><span style=\"font-weight: 400\">. l\u2019acronimo CRM sta per Customer Relationship Management, come dimostra il nome stesso non ci si riferisce unicamente a una soluzione software, quanto piuttosto a una vera e propria <\/span><b>filosofia di approccio al cliente<\/b><span style=\"font-weight: 400\">. Si tratta di un approccio che pone al centro della relazione il cliente, considerandolo come il vero valore della pianificazione aziendale e consentendo il controllo della redditivit\u00e0 del cliente stesso. La misurazione del valore del cliente nel suo ciclo di vita completo, e non solo nella singola transazione, consente di <\/span><b>adottare strategie <\/b><span style=\"font-weight: 400\">rivolte ai clienti. Microsoft Dynamics 365 \u00e8 la soluzione di Customer Relationship Management che consente alle aziende di assistere i clienti ovunque, vendere con efficacia e commercializzare in modo pi\u00f9 intelligente. Microsoft Dynamics 365 \u00e8 disponibile <\/span><b>nel cloud, in locale o in una combinazione ibrida<\/b><span style=\"font-weight: 400\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Durante il webinar sar\u00e0 offerta l\u2019occasione di analizzare insieme agli esperti di PCS dei casi di studio reali che consentiranno ai partecipanti di comprendere meglio quale sia il vantaggio reale che si ottiene scegliendo di implementare il proprio backend con un software CRM utilizzando il modulo Sales, Marketing e Customer Service.\u00a0<\/span><\/p>\n<p><b>Dynamics 365 Sales <\/b><span style=\"font-weight: 400\">consente alla forza vendita di:\u00a0<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400\">Sviluppare relazioni efficaci con i clienti, intraprendere azioni in base ad informazioni approfondite e concludere le vendite pi\u00f9 rapidamente.\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400\">Tracciare account e contatti, consolidare le vendite da lead a ordini e creare materiale informativo di vendita.\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400\">Creare elenchi marketing e campagne. <\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><\/li>\n<\/ul>\n<p><b>Dynamics 365 Marketing <\/b><span style=\"font-weight: 400\">permette di:\u00a0<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400\">Attirare i prospect giusti tramite campagne multicanale mirate.<\/span><\/li>\n<li><span style=\"font-weight: 400\">Generare sondaggi verso i clienti, lead e prospect.\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400\">Sfruttare le prospettive commerciali di LinkedIn in Dynamics 365.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">\u00a0<\/span><b>Dynamics 365 Customer Service <\/b><span style=\"font-weight: 400\">invece consente di gestire i ticket di assistenza (casi) provenienti dai diversi canali con analisi, offrendo strumenti a supporto di tale processo quali:\u00a0<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400\">Gestione della documentazione di vendita, utile sia alle risorse interne che da inviare al cliente,\u00a0<a href=\"https:\/\/www.emagister.it\/corsi_personal_computing_studio_r_l-cen-103348.htm\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-5476 size-full\" src=\"https:\/\/www.emagister.it\/blog\/wp-content\/uploads\/2020\/02\/Personal-Computing-Studio-S.R.L..png\" alt=\"\" width=\"220\" height=\"147\" \/><\/a><\/span><\/li>\n<li><span style=\"font-weight: 400\">Gestione di creazione automatica di ticket\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400\">Servizi di instradamento ticket verso il professionista di competenza.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">Per poter partecipare al webinar \u00e8 necessario iscriversi contattando la Segreteria didattica di PCS, chiedere della sig.ra Donatella Dalla Pria e della sig.ra Giorgia Passeri.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Sei alla ricerca di un corso online per conoscere il funzionamento dei principali CRM? Consulta il catalogo <a href=\"https:\/\/www.emagister.it\/\" target=\"_blank\" rel=\"noopener\">Emagister<\/a> troverai la soluzione pi\u00f9 adatta alle tue necessit\u00e0, potendo contare sulla pi\u00f9 grande directory di corsi in Italia.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Il centro di formazione Personal Computing Studio S.r.l. \u00e8 lieto di invitare tutti gli utenti di Emagister.it al prossimo webinar gratuito, dal titolo \u201cCRM &#8211; Microsoft Dynamics 365\u201d che si terr\u00e0 Venerd\u00ec 15 Maggio 2020 &#8211; Orario 15.00-17.00 oppure Luned\u00ec 18 Maggio 2020 &#8211; Orario 15.00-17.00.<\/p>\n","protected":false},"author":161,"featured_media":5419,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[257],"tags":[867,869,1002,260,592],"class_list":["post-6187","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-i-nostri-clienti","tag-noticiasskuola","tag-869","tag-personal-computing-studio-s-r-l","tag-centri-di-formazione","tag-centri-emagister"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CRM - Microsoft Dynamics 365, il nuovo webinar gratuito di PCS - Emagister Blog Italia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.emagister.it\/blog\/crm-microsoft-dynamics-365-il-nuovo-webinar-gratuito-di-pcs\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CRM - Microsoft Dynamics 365, il nuovo webinar gratuito di PCS - Emagister Blog Italia\" \/>\n<meta property=\"og:description\" content=\"Il centro di formazione Personal Computing Studio S.r.l. \u00e8 lieto di invitare tutti gli utenti di Emagister.it al prossimo webinar gratuito, dal titolo \u201cCRM &#8211; 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