Oxford Home Study College

Call Centre Training (Level 3)

Oxford Home Study College
Online

439 
*Prezzo Orientativo
Importo originale in GBP:
£ 385

Informazioni importanti

Tipologia Corso
Livello Intermediate
Metodologia Online
Durata 48
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  • Corso
  • Intermediate
  • Online
  • Durata:
    48
  • Inizio:
    Scegli data
Descrizione

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay.
This course will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing course.

Informazioni importanti
Quali sono gli obiettivi della formazione?

What Will Students Learn
• The nuances of body language and verbal skills.
• Aspects of verbal communication such as tone, cadence, and pitch.
• Questioning and listening skills.
• Ways of delivering bad news and saying no.
• Effective ways to negotiate.
• The importance of creating and delivering meaningful messages.
• Tools to facilitate communication.
• The value of personalizing interactions and developing relationships.
• Vocal techniques that enhance speech and communication ability.
• Techniques for managing stress.

Qual è il processo di iscrizione?

For apply online please visit website:http://oxfordhomestudy.com
Email: info@ oxfordhomestudy.com
Phone: +441865686162

Requisiti: No particular entry requirement for this course.Any one around the world can take up this course online.

Strutture (1)
Dove e quando
Inizio Luogo
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Online
Inizio Scegli data
Luogo
Online

Cosa impari in questo corso?

Call Centre
Customer Service Skills
Customer Care
Customer Service
Sales
Customer Relationship Management
Call Handling
Sales Training
Call Center Training
Call Center Course
Call Center Courses

Programma

Call centre certificate course, consists of the following seven units:

Unit 1 – Verbal Communication Techniques

Unit 2 – Who Are Your Customers?

Unit 3 – Asking the Right Questions

Unit 4 – Sales by Phone

Unit 5 – Developing a Script

Unit 6 – Negotiation Techniques

Unit 7 – Dealing with Difficult Customers