London Training for Excellence

A committed senior lecturer and trainer with over 18 years of experience at leading UK academic institutions. Experience in scientific research in chemical and environmental engineering represented by the issue of global warming and climate change with several published papers in the field of CO2 sequestration and fluid flow in porous media.

Dr Osman Khan is one of the world’s leading experts in Customer Experience Management and Customer Loyalty. Dr. Osman Khan, has over eighteen years of experience working with companies to improve their business performance. His main areas of expertise are in Customer Experience Management, Customer Loyalty and Satisfaction, Emotional Attachment, B2B Marketing, Social Media and Strategic Marketing. He has worked with numerous companies across the globe as a consultant, trainer, researcher and as a member of the marketing team.

An associate of the CIPD with nine years in the field of learning and development as a consultant, programme designer and facilitator, Felicity is passionate about supporting individuals, teams and companies to achieve their potential – and enjoy the process. An engaging, highly effective trainer, Felicity is committed to delivering tangible value to each participant, enabling them to go back to their workplace with the confidence and ability to perform more effectively and support and empower their teams. She is also an experienced coach and works with senior management in this capacity.

Malcolm is a fully accredited Security Management Training professional with extensive expertise and experience in the training and development of learners with a wide range of diverse and professional backgrounds from both the UK and Overseas. He has worked in a variety of Learning and Development related roles for the past 17 years in both the public and commercial sectors including Healthcare, Food Production and the NHS Counter Fraud and Security Management Service.

Michael A. Fitousis, is a Master Level Senior Sales Trainer specializing in all kind of insurance policies and business development. For the last decade he has been working as an Insurance Broker for Allianz SA and Generali SA. He holds a Bachelor in business administration, a mini MBA in management for insurance executives and an MBA in banking and finance and holds all the European licenses for insurance. Among the companies he has trained globally are: NN Hellas, HP Greece, Verizon, King Faisal hospital, Masic UAE, Mari Petroleum, Tamkeen Technologies and European Patent Office.

Since 1992 Mr Nigel Wyatt has been the Managing Consultant of Magenta Financial Training, specialising in financial training and coaching. Nigel holds an honours degree from the University of Bradford Business School and is a qualified management accountant; he is an associate member of the Chartered Institute of Management Accountants (ACMA). After he started his career in accountancy and working in industry, Nigel become a lecturer at a UK university before moving into a career in consultancy, specialising in financial and management training and coaching.

Rachel has a solid 22 years record in the learning and development sector, working across the UK, Europe and South East Asia. Specializing in delivering people skills training and facilitation, she is one our most highly experienced and charismatic professionals. Rachel has a wealth of in-depth experience across a range of HR and management subjects; having trained in excess of 4000 delegates from different MENA, EU and South East Asian countries using highly interactive; creative and contemporary training methods that have become her signature style.

An award-winning journalist, author and broadcaster, Rachel Shabi has reported on the Israeli-Palestinian conflict and the wider Middle East region for over a decade. She has worked for international publications including the Guardian, The Independent, The (London) Times, Al Jazeera English, The New York Times, The Nation, Foreign Policy, The New Statesman, Salon.com and The National (UAE) Now based in the UK, Rachel is a regular commentator across broadcast media, including BBC News, Sky News and Al Jazeera English as well as BBC World Service radio.

Shaun has been training audiences for over 15 years all over the world, to a wide-range of people over a wide-range of subjects. Shaun subject areas are Finance, Internal Controls, External Audit, Governance and Risk. In addition Shaun subject specialist for the Mini-MBA programme that we run, incorporating finance with leadership & management to delegates ranging from young graduates to senior directors and CEO’s. Shaun is a qualified accountant having trained in the UK with a top 20 audit firm, followed by a series of positions in both public and private sectors including the National Health

Ward is a business psychologist, Principal Practitioner with the Association of Business Psychologists, coach and trainer with over 18 years experience in senior learning & development roles within leading business environments including Not for Profit (Mencap, Sense, Marie Curie), Media (Channel 4, 2 entertain, BBC Worldwide), Technology (Just Eat), Local Government (various local councils). His roles have seen him develop various management and leadership programmes to support the talent pipeline and enable the organisations and individuals to maximise their potential.