Business English for Tourism & Hotel Management

EDC Hospitality Consulting
A Crans-Montana 1 (Svizzera)

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Informazioni importanti

Tipologia Corso
Luogo Crans-montana 1 (Svizzera)
Ore di lezione 6h
  • Corso
  • Crans-montana 1 (Svizzera)
  • 6h

Obiettivo del corso: To develop and reinforce specialised skills, such as Business English within a specific area of study.
Rivolto a: For professionals and junior to middle level managers.


Dove e quando

Inizio Luogo
Crans-Montana 1
Wallis, Svizzera
Inizio Consultare
Crans-Montana 1
Wallis, Svizzera


Training Description
This course prepares participants to converse in English with skill and confidence within a range of business situations under the umbrella of tourism and hotel management. The course will enable participants to effectively function, manage and serve their client; whether their client is a travel agent, a tour guide, a courier, a hotel manager or most importantly the guest.
The course implies strong emphasis on participants becoming enriched with relevant terminology through group discussions and role plays.

Training Objectives
•To be able to employ relevant terminology.
•To be able to describe responsibilities and relationships between hotel departments and management concepts.
•To discuss and describe business functions, responsibilities and operations.
•Discuss contemporary issues and challenges for tourism and hotels.
within the following key areas; (choice of 4)

o Enquiries and Reservations
o Reception
o Checking-In/Checking Out
o Hotel Services
o Food & Beverage
o Housekeeping
o Complaints
o Negotiation
o Local tours and attractions
o Tour Operators and Travel Agents
o Conferences and Meetings

Interactive seminar and workshop with role plays and group exercises.

Courses are delivered in-house.

For a training solution that is as dynamic as it is effective, we propose intensive sessions of either 6, 8 or 12 hours.

Details and prices are based on a minimum of two, and a maximum of six participants.

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