Creating Opportunity and Selling MidMarket Cisco Customer Collaboration’ (SCCX)

This is a highly interactive 1 day course that looks at how AMs can successfully build a ROI and business case to sell Cisco Contact Center Express and associated solutions (e.g. the BE6K) .

The workshop is a combination of presentation, practical discussion and extensive exercises that will reinforce the material taught. Over 50% of the course is interactive hands-on exercises designed to get the AMs to think around customer engagement and how to build a business case that resonates and has relevance with key business stakeholders.

Throughout the course, delegates will work on a case study and will apply what they have learnt throughout the day to that case study. The course culminates in the delegates delivering a presentation of how they will approach and present a CCX solution to their case study customer.

The workshop is intended for partner AMs in the Commercial and SMB segment who will be selling CCX and related solutions.

A general understanding of Cisco Collaboration Solutions is preferable but not essential

As a result of having attended this course, AMs will:

• 1. Have a clear understanding of the new selling behaviours needed to sell key collaboration solutions such as Contact Center Express
• 2. Be able to successfully position and sell CCX in the context of a customer’s needs and objectives.
• 3. Understand the importance of a consultative outcome-based sales approach when selling CCX.
• 4. Build a business case for a typical contact center customer from a chosen market sector.
• 5. Successfully engage with critical buyers of contact center solutions and practice stakeholder engagement.
• 6. Understand typical customer objections and know how to defeat them
• 7. Successfully build a value proposition for key contact center buyers

Oggi gli architetti IT, i decision maker e i network managers si trovano ad affrontare una sempre più crescente varietà di nuove tecnologie, soluzioni e prodotti per l'informazione e le infrastrutture di comunicazione. Sviluppiamo soluzioni enterprise personalizzate ed economicamente efficaci che sfruttano al massimo il potenziale delle nuove tecnologie. Tutte le nostre soluzioni sono focalizzate su standard internazionali.