MB-230T01 - Microsoft Dynamics 365 Customer Service
Corso
Online
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Descrizione
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Tipologia
Corso intensivo
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Metodologia
Online
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Lingue
Italiano
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Ore di lezione
32h
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Durata
4 Giorni
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Inizio
Scegli data
Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers. Join our team of globally recognized experts as they take you step by step from creating cases to interacting with customers to resolving those cases. Once you’ve resolved those cases you can learn from data analysis the key details to help you resolve similar cases faster or avoid new issues altogether.
Sedi e date
Luogo
Inizio del corso
Inizio del corso
Profilo del corso
Consulente Dynamics
This course is designed for functional consultants working with Dynamics 365 Customer Service, or functional consultants who work with other Dynamics 365 apps who want to expand their knowledge of Customer Service.
Opinioni
Successi del Centro
Tutti i corsi devono essere aggiornati
La media delle valutazioni dev'essere superiore a 3,7
Più di 50 opinioni degli ultimi 12 mesi
6 anni del centro in Emagister.
Materie
- Management
- Knowledge management
- Customer service
- Internet
- Informatica
- Computer
- Microsoft
- Case Management
- Dynamics 365
- Servizi informatici
- Service Level Agreements
Professori
Microsoft Certified Trainer
Microsoft Certified Trainer
Programma
Get started with Dynamics 365 Customer Service
Managing cases with Dynamics 365 Customer Service Hub
Use Microsoft Dynamics 365 Customer Service queues to manage case workloads
Create or update records automatically in Customer Service Hub
Get started with unified routing for Dynamics 365 Customer Service
Create and manage entitlements in Microsoft Dynamics 365 Customer Service
Create knowledge management solutions in Dynamics 365 Customer Service
Use knowledge articles to resolve Dynamics 365 Customer Service cases
Create a survey project with Dynamics 365 Customer Voice
Create customer surveys with Dynamics 365 Customer Voice
Send Dynamics 365 Customer Voice surveys
Automate Dynamics 365 Customer Voice surveys with Power Automate
Set up Customer Service scheduling
Schedule services with Customer Service scheduling
Enhance agent productivity with Customer Service workspace
Create custom experiences for agents with agent experience profiles in Customer Service
Get started with Omnichannel for Customer Service
Route and distribute work with unified routing in Dynamics 365 Customer Service
Deploy an SMS channel in Omnichannel for Dynamics 365 Customer Service
Deploy chat widgets with Omnichannel for Dynamics 365 Customer Service
Create smart assist solutions in Omnichannel for Dynamics 365 Customer Service
Get started with Customer Service Insights
Create visualizations for Dynamics 365 Customer Service
Get started with Connected Customer Service for Dynamics 365 and Azure IoT
Register and manage devices with Connected Customer Service for Dynamics 365 and Azure IoT
Create custom apps for Dynamics 365 Customer Service
Integrate a Power Virtual Agents bot with Omnichannel for Customer Service
Ulteriori informazioni
Materiale didattico ufficiale Microsoft in formato digitale.
Costo materiale didattico: incluso nel prezzo del corso.
Natura del corso: Operativo (previsti lab su PC).
Hai bisogno di un coach per la formazione?
Ti aiuterà a confrontare vari corsi e trovare l'offerta formativa più conveniente.
MB-230T01 - Microsoft Dynamics 365 Customer Service