Effective Communication at Work

Different types of Communication: Where, When, How - Written / Telephone / Verbal Communication, Knowing your Audience, Creating contact, The image you present, First impressions Recognising Poor Communication Vs Good communication: Adapting the level of language to knowledge of listener, The use of Formal and Informal Language Providing information: The aim and objective, The right amount, Bringing non-verbal and verbal communication together, The use of voice Body Language and Non-verbal Communication: Bringing non-verbal and verbal communication together, Voice and attitude Appropriate attitude: Listening, understanding, asking questions and verifying accuracy, Creating contact, Listening actively, Interpreting, Sharing, Building Trust, Making a connections Keeping to the point: Monologue Vs Conversation, Soliciting opinions and responses Introduction to the four basic styles of communications: Passive, Aggressive, Passive-Aggressive, Assertive Practical Exercises and Role Play