IATA Course "Passenger Ground Services"

Studying in Malta

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Informazioni importanti

Tipologia Corso
Metodologia Online
  • Corso
  • Online

Designed and accredited by IATA, the International Aviation Transport Association, this course is made for those who want to work in airports delivering key ground services to travelers. Learn what it takes to work at one of the aviation industry's most visible positions and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport. This course is ideal for young professionals looking to get a head start in the profession, introducing the skills and responsibilities expected for such exposed positions. Special emphasis is given to customer service and procedures for handling unusual situations. with the final module of the course giving useful tips for completing the recruitment processes of the main airlines.


  1. Introduction to Airport & Airline Ground Operations
  2. Computer Reservations and Departure Control Systems Function
  3. Check-In Procedures for Passengers and their Baggage (Airport & Off-Site)
  4. Conditions of Carriage, Boarding Procedures and Close-out Messaging
  5. Dangerous Goods Regulations
  6. Managing Passenger Interactions
  7. Aviation Security Requirements for Passengers and Baggage
  8. Enhanced Passenger Facilitation
  9. Future in the Industry
  10. Interview Preparation