Accredited Course
Study House Ltd

Customer Relations Level 2

Study House Ltd

IVA inc.
*Prezzo Orientativo
Importo originale in GBP:
£ 250

Informazioni importanti

Tipologia Corso
Metodologia A distanza
Ore di lezione 60h
Durata 1 Year
Inizio Scegli data
Invio di materiale didattico
Servizio di consultazione
Tutoraggio personalizzato
  • Corso
  • A distanza
  • 60h
  • Durata:
    1 Year
  • Inizio:
    Scegli data
  • Invio di materiale didattico
  • Servizio di consultazione
  • Tutoraggio personalizzato

Customer relations is an important aspect of any business. This course helps improve your ability to interact with the customer. Learn helpful techniques to identify you firm’s strengths and weakness in regards to customer care. Understand how to meet the needs of the customers. Learn how to create personal relationships with customers. Learn how to professionally handle angry customers and complaints. Develop your verbal communication skills to more effectively manage customers over the phone. After completing this course individuals will be able to foster strong customer relations which results in greater customer retention.

Informazioni importanti

Requisiti: No prior knowledge or qualifications are required to study this course

Accredited or approved course provider: Customer Relations Level 2 award from NCFE - ABC Awards

Strutture (1)
Dove e quando
Inizio Luogo
Scegli data
Distance Learning
Inizio Scegli data
Distance Learning

Cosa impari in questo corso?

Telephone Skills
Customer Care
Customer Service
Customer Relationship Management
Customer Retention
Verbal Communication
Skills and Training
Reception Skills
Handling Complaints




The course is divided up into three modules, as follows:


Module 1: Customer Care


Why your firm needs customer care                                                             

Why you need to do something about it

Your plan of campaign

Customer care skills

Handling complaints 



Module 2: Customer Care on the Telephone


Telephones – problems and opportunities

Telephone skills

Telephone Reception Skills

Dos and Don’ts on the telephone

Handling problems and objections

Controlling anger

Dealing with criticism

Communicating on the telephone

Handling complaints



Module 3: Reception Skills


The role of the receptionist

Being a ambassador

Receiving visitors & guests

Administration in reception

Telephone Skills


Study Method


The course is designed for study by distance learning at work or at home.  Students receive course manual, assignments and studyguide plus tutor support by mail and email.  You can start at any time and plan your studies over a period of up to one year from the time of enrolment. 




Each element is followed by a written assignment, which is submitted and marked by your tutor.  There is no external examination required.