Impact Factory

Customer Service Training

4.8 eccellente 3 opinioni
Impact Factory
A City of London (England)

Consultare

Informazioni importanti

Tipologia Training
Metodologia In company
Luogo City of london (England)
Durata 5
Inizio Scegli data
  • Training
  • In company
  • City of london (England)
  • Durata:
    5
  • Inizio:
    Scegli data
Descrizione

Our Customer Service programmes will give your people a ‘fair’ advantage when dealing with customers, gaining immediately usable skills which increase their confidence in creating two-way relationships, the keystone of excellent customer care.

Impact Factory provides just about any kind of customer service training you might need, working in Small groups, large seminar style, and increasingly, Forum Theatre, which works exceptionally well for very large groups.

We work with Front Line Staff, Team leaders, Support (or back-office) staff, Line Managers and Senior Leaders, Volunteers; people who work in Call Centres, Help Desks, Customer Complaints Departments.

Strutture (1)
Dove e quando
Inizio Luogo
Scegli data
City of London
52 Upper Street Suite 121, N1 0QH, London, England
Visualizza mappa
Inizio Scegli data
Luogo
City of London
52 Upper Street Suite 121, N1 0QH, London, England
Visualizza mappa

Opinioni

4.8
eccellente
Valutazione del corso
99%
Lo consiglia
4.8
eccellente
Valutazione del Centro

Opinioni sul corso

J
Jaye Nozarick
08/02/2018
Il meglio: I feel all ready to tackle things with grace. Despite of the fact, ares were to wide to reach we managed to reach out, that was the best part about it.
Da migliorare: nothing to improve
Corso realizzato: Febbraio 2018
Consiglieresti questo centro?:
H
Honeywell
23/03/2018
Il meglio: I had a wonderful time in all, thanks for the same. I learned a lot and everything was great, their tactics were good and I enjoyed like anything.
Da migliorare: nothing to improve
Corso realizzato: Marzo 2018
Consiglieresti questo centro?:
M
Mark Andrews
03/08/2017
Il meglio: I had a nice time and everything was super great and thanks for everything I had a great experience in all.
Da migliorare: nothing to improve
Corso realizzato: Agosto 2017
Consiglieresti questo centro?:
* Opinioni raccolte da Emagister & iAgora

Cosa impari in questo corso?

Negotiation Skills
Influencing Skills
Persuasion Skills
Delegating Skills
Staff
Works
Office IT
Theatre
Customer Service
Customer Relationship Management
Customer Retention
Communications
Team Training
Ms Office
Assertiveness Training
Confidence Training

Programma

Impact Factory provides just about any kind of customer service training you might need, working in Small groups, large seminar style, and increasingly, Forum Theatre, which works exceptionally well for very large groups.

We work with Front Line Staff, Team leaders, Support (or back-office) staff, Line Managers and Senior Leaders, Volunteers; people who work in Call Centres, Help Desks, Customer Complaints Departments Creating excellent customer service is far easier than you might think, and we have a superb track record of not only providing excellent customer service training for our clients but also of providing it ourselves.

Our Tailored Customer Service Training comes in many formats from one-to-one through to fully tailored company wide programmes. We can run customer service training at your premises, any third party venue or at our own London Training Suite at the Business Design Centre in London.