RISPARMIA 82%
Brentwood Open Learning College

Diploma in Customer Service (Level 4)

5.0 eccellente 1 opinione
Brentwood Open Learning College
Online
Prezzo Emagister

634 € 112 
*Prezzo Orientativo
Importo originale in GBP:
£ 560  £ 99

Informazioni importanti

Tipologia Corso
Livello Intermediate
Metodologia Online
Ore di lezione 206h
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  • Corso
  • Intermediate
  • Online
  • 206h
  • Inizio:
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Descrizione

Effective customer service delivery is crucial for all types of business whether they are private, public or non profit. But it cannot just happen by itself, it has to be planned and delivered with the participation of staff at all levels. The staff needs appropriate training in order to develop customer service skills. Customer Service Course Online, help your staff develop appropriate customer service skills.
The customer service skills learnt on this Customer Service Certificate, can be effectively applied to a wide range of roles and industries and enable the course participants to manage customer services systems and processes which have a direct and indirect impact on customers.

Informazioni importanti
Quali sono gli obiettivi della formazione?

Customer Service Certification , has been designed to equip students with the knowledge, skills and confidence to succeed as customer service professionals for excellent and effective customer service delivery.

Prezzo per gli utenti Emagister: On course completion students can claim accredited certificate by paying £95 accreditation fee. Certificate postal charges will be £9.

Requisiti: No particular entry requirement for this course.Any one around the world can take up this course online.

Strutture (1)
Dove e quando
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Online
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Luogo
Online

Opinioni

5.0
eccellente
Valutazione del corso
96%
Lo consiglia
4.9
eccellente
Valutazione del Centro

Opinioni sul corso

M
Malcolm Yates
01/12/2014
Il meglio: I credit BOLC with helping me step up to the position of team leader. I already had a passion for people and plenty of drive – I just needed a flexible course to help me develop my skills and knowledge.
Da migliorare: The course was good and flexible.
Corso realizzato: Dicembre 2014
Consiglieresti questo centro?:
* Opinioni raccolte da Emagister & iAgora

Cosa impari in questo corso?

Customer Service Skills
Customer Care
Staff
Customer Service
Public Relations
Public
Communications
Communication Training
Customer Manager
Customer satisfaction
Diploma in Customer Service (Level 4)
Customer Manager Course

Programma

Diploma in Public Relations consists of the following units:
Unit 1 - Introduction to Public Relations

Unit 2 - Concepts of Public Relations

Unit 3 - Management and Organisation of Public Relations

Unit 4 - Public Relations as Planned Communication

Unit 5 - Public Relations Tools & Methods

Unit 6 - Production of Public Relations Material

Unit 7 - Corporate Public Relations

Unit 8 -Media Relations

Unit 9 - Internal Communications

Unit 10 - Issues Management and Public Affairs

Unit 11 - Crisis Management and Public Relations

Unit 12 - Ethics and Professionalism in Public Relations

Ulteriori informazioni

The course comes with the following benefits:
Recognized certificate
Easy access of tutor
Learning flexibility
Self-motivated environment. 
Easy to study anywhere in the world.